Operational Excellence Analyst

Job Description

Performs data analysis in order to identify process improvements.Delivers process improvement using Lean and Six Sigma methodsAssists in a number of projects/improvement initiatives and this will likely include root cause analysis, proposed and testing countermeasures.Promotes the application of industry best practices that drive operational excellence in all the processesMonitors and assesses quality scorecards for the respective operational functions

Required Qualifications:

Bachelor's Degree holder in any business course, Accounting is preferredLEAN / Six Sigma certification, at least Yellow Belt is an advantagePrior experience in process improvement or quality assurance in a BPO / shared services set upPreferably, with at least 2 years exposure to the end to end Procure to Pay / Accounts Payable and Employee Expense reimbursement process and customer experience managementAdequate experience and/or training or certification on Project Management, Change Management, QA/OpEx and Knowledge Management in lead and/or member roleDetail oriented, with good analytical skillsGood communication and presentation skills, oral and writtenDemonstrated customer centric related skills in past work experiencesCan effectively interact with employees at all levels of the organizationKnowledge in using SAP, Ariba, MS Office and other processing & customer systems/application is an advantage