Employee Relations Specialist

Summary: 

To assist the Principal HR Specialist, may supervise HR Coordinators, manage and ensure day-to-day operations meet standards and achieve goals in the assigned functional area of Human Resources (such as Associate Relations, Benefits, HR Help Center, Payroll, Recruitment, Timekeeping, and Risk).

General Responsibilities:

1. Provides functional support in the assigned sub-function, including but not limited to:

Associate Relations

Oversees day to day management of Associate Relations (AR) administration processesSupervises and accounts daily case management included but not limited to AR-related cases, inquiries and notificationsLiaises with associates on AR related inquiries and ensures that inquiries are responded timely and logged accuratelyPrepares AR documentation and AR-related reports for audit, and must be submitted on designated timeAnalyzes data - case trends, AR-related monitoring, etcEnd to end handling of AR-related tasksConducts Learning Session, New Hire Orientation and People Manager onboardingServes as an AR partner to other stakeholdersConflict resolution and mediation

3. May be assigned / rotated across related sub-functions, including but not limited to sub-functions within HR

4. All other job-related duties that may be assigned from time to time

Basic Qualifications:

College graduate or 10 years equivalent work experience

Skills Required:

Associate Relations: Knowledge in Philippine labor laws and regulations, strong case management experience, project management and process improvementAll roles: Excellent oral and written communication skills, analytical skills, customer focusAmenable to work in AlabangAmenable to work in a Mid Shift/Flexible schedule

Preferred Qualifications:

Preferably graduate of Psychology, Business Administration, Marketing, Communication Arts or other related courseWork in a BPO industry

About Capital OneCapital One Financial Corporation is a US-based bank that offers a wide variety of financial products and services to consumers, small businesses, and commercial clients in the U.S., Canada and the United Kingdom.About Capital One Philippines Support Services CorporationCapital One Philippines Support Services Corporation provides service to Capital One’s US cards and retail services business. Capital One Philippines Support Services Corporation is fully owned by Capital One and is the first in-house offshore operations location and the largest single contact center location.