Customer Engagement Executive
| 行业 | Sales / Marketing | 职位 | Sales - Eng / Tech / IT |
|---|---|---|---|
| 招聘部门 | 招聘人数 | 若干 | |
| 工作地区 | All Cities | 工作性质 | Full Time |
| 性别要求 | Male | 婚姻要求 | No marital status restrictions |
| 学历要求 | Open to all levels | 工作经验 | 不限 |
| 年龄要求 | 18岁以上 | 待遇水平 | 面议 |
| 更新日期 | 2022-10-11 | 有效期至 | Valid for a long time |
职位描述
Key Accountabilities / Key Activities:
• Actively pursue and develop new leads that would benefit from BNEXT’s solutions or fixed services and maximize customer potential.
• Carry out customer needs analysis and then propose custom solutions which persuade the customers that the product or service best satisfies their needs in terms of quality, price and suitability.
• Meet the communicated sales targets whilst ensuring that BNEXT can deliver on its promise at sale stage.
• Develop long-term relationships with the main stakeholders, including but not limited to the IT managers, CIOs, and CTOs through managing and interpreting their requirements whilst evaluating satisfaction throughout the customer lifecycle.
• Prepare customer quotations and administer customer accounts.
• Prepare reports and keep documentation updated as required.
• Negotiate tender and contract terms and conditions which ultimately meet both the customer’s and company’s expectations.
• Provide pre-sales technical assistance, product education, and transitional post-sales support. Help close deals handled by other members of the sales team across all segments by leading pre-sales discussions of all solutions and fixed services.
• Provide training and prepare support material for colleagues in other sales channels.
• Liaise and negotiate with suppliers for quotations when part of the solution requires subleasing to 3rd parties.
• Support marketing activities by attending trade fairs, conferences and other marketing events.
• Maintain high level of customer satisfaction by ensuring customer problems are followed up in a timely manner and promote usage of BNEXT’s Fixed Services and solutions.
• Develop technical and sales skills to adapt to the services and products marketed according to company strategy.
• Perform other duties and responsibilities as required to fulfil the job function or as assigned.
Technical / Professional Expertise:
• Previous experience in a technical sales role.
• Fluency in English, excellent communication & negotiation skills are a must.
• Self-motivated, highly driven and sales-oriented individual
• Able to act fast, work on own initiative and under pressure in a fast-changing environment.
• Able to take action, can deliver accurately and on-time
• Understands BNEXT’s product portfolio, technology, features and benefits.