Marketplace Chat Support (Hybrid)

Our client is looking for a Marketplace Support to join their creator community!

Responsibilities:

Performing payment verifications and approvals.Conduct social media checks and verification.Responding and assisting social media influencers and brands participating in the marketplace via online chat.Assigning conversations to relevant team members for escalation.Provide chat-based support during AU, UK, or US business hours.Assisting with minor tech related issues, issue diagnosis, resolution, and if not escalation.Passing on key information to team members to assist with blog topics for growth team and areas of improvement for the product team.Answering FAQs with template responses tailored to each question where necessary.documenting and tracking questions from customers for the creation of communication templates and for monitoring and reporting.Assist the local team check processed transactions for compliance prior to payment being processed.Assist in the execution of marketplace business processes.

Requirements:

With at least 3 years of work experience in customer support, particularly in voice, email or chat.Work experience in a high energy, productive environmentExcellence in both written and spoken communication.Exceptional comprehension and writing skills.High proficiency using computers (typing, quickly navigating between various tools) and software.Excellent problem-solving skills, ability to connect effectively what users are asking for with answers to their true issues.Passion for creating support experiences that exceed users' expectations.Willingness to work in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of usersA bachelor's degree from any field is preferred but not a requirementWillingness to work on UK shift (4PM-1AM), US shift (9PM-6AM) or AU shift (6AM-3PM), totaling 40 hours per week.

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*Hybrid Work Set-up, must be willing to report in Sheridan, Mandaluyong.

*Shift rotation every 3 months.

ZigZag Philippines is a dynamic company providing offshoring solutions and support for large and small companies in Australia, USA, , New Zealand, UK, Singapore, Japan and China. We supply our clients with the best of the best the Philippines has to offer in marketing, online support, sales staff, customer service , accounting services and web developers. ZigZag Philippines began in 2012 and currently we are a family of over 450 and we have an aggressive growth plan to be more than 700 employees by 2021. Our goal is to progress your development at ZigZag. We offer in house training and the opportunity to work with well known brands around the world to gain international experience. ZigZag Philippines is not your typical company. A tour through our office will show you the difference ! We are innovative and cutting edge and always encourage our team to think "outside the box". Our approach, philosophy and work ethics have proven our efficiency throughout hundreds of projects resulting in  long lasting success.