Molecular Service Engineer

Job Responsibilities

Conducts installation and commissioning of brand new and demo machines.Supervises and ensures the timely implementation of preventive maintenance schedules for machines and instruments.Responds to customer calls, troubleshoots, and handles customer complaints in a timely manner.Assists and trains end users and/or MBS in procedures and machine operation.Identifies and resolves hardware, software, and assay-related issues.Escalates unresolved issues to headquarters for proper guidance and provides update(s) and solution(s) to the customer concerned.Performs instrument pre-checking prior to demonstration and evaluation to ensure that instruments are in good working condition.Conducts site visits, makes recommendations for proper instrument placement, and provides the hospital staff with an installation plan and schedule.Records, updates, and maintains inventory records for all equipment, instruments, tools, parts, software, and other hardware.Accomplishes all technical documentations and organizes all technical files and data in a traceable manner.Prepares service quotations and monitors the progress of purchase/job orders and delivery. Prepares and submits a service call itinerary in a monthly basis.documents post-service reports and ensures that customer complaints are resolved.Recommends disposition for machine and instrument inventory movements, particularly slow-moving stocks.Follows company policies and procedures, and submits required reportorial requirements.Performs other tasks that may be assigned from time to time. 

Working Arrangement

The position requires 80% or more field time for technical service functions and application support, with the option of working on a flexible work schedule.

Skills, Knowledge, & Values

Knowledge in Thermal Cyclers, Nucleic Acid Extraction and PCR set-up Instruments and AutomationsKnowledge in Microsoft Office applicationsSelling skillsKey account managementStrong organizational skillsPresentation skills and attention to detailOral and written communication skillsTeam-working abilityReliability and honestyProject-management skills

Qualifications

Education: Graduate from any engineering course relevant to this Job Description. A PRC license is required for engineering courses with board examination.

Experience: At least three (3) years of experience in electronic, software, and hardware troubleshooting in the In Vitro Diagnostics industry.