Documentation Business Process Manager

Administrative

▪        Manage the Operations Team on the implementation and sustainability of quality process, activities and standards to promote excellent service to clients and stakeholders.

▪        As appropriate, co-ordinate/execute operations & deliverables. promptly ascertain advice on next steps & take actions where relevant. Involve operations team and other relevant department in the deliberation process, seeking advisory from management leads.

▪        Capitalize on strong client relationship at the operational level to resolve issues & facilitate efficient delivery of services.

▪        Familiarize the business process & share operational experiences with the team.

▪        Administer the implementation & deployment of measures, scorecards, KPIs and scope changes set by the Team Leaders.

Team & Operations Management

▪        Managing and implementing updated documentation business process to Team Leaders

▪        Assist in building Team Leader knowledge for document Specialist capability in processing requirements and applications with no errors and backlogs.

▪        Provide training, orientation, and refreshers to Team Leaders and documentation Specialist in partnership with concerned department.

▪        Set catch up meetings with team members in a periodic basis to provide process/ requirement updates.

▪        In charge of monitoring Team Leaders and document Specialist daily activities such as updates, follow ups.

▪        Monitor team member cases in a weekly basis.

▪        Provide regular feedback and assistance based on agreed service levels and requirements.

▪        Check skills assessment requirements and status regularly and communicate with the team.

▪        English requirements must be checked for validation.

▪        Check employment eligibility if acceptable and pass the minimum standard requirements.

▪        Communicate to the client-applicants on skills assessment status as required

▪        Monitor skills assessment outcome.

▪        Assist in follow up remaining pending for the document Specialist upon receipt of stage-1 outcome.

▪        Ensure requirements are complete prior to the technical assessment schedule. 

QUALIFICATION

▪        Bachelor’s Degree Holder

▪        2-5 years work experience as Business Manager/Operations Manager in any field or industry.

▪        With working knowledge and experience in business process improvement, quality and documentation management.

▪        Excellent verbal and written communication skills.

▪        Strong problem-solving and interpersonal skills.

▪        Ability to manage time, prioritize tasks and negotiate effectively.

▪        Resolve travel issues, concerns and complaints.

▪        Excellent listening and comprehension skills required.

▪        Positive interpersonal skills with the ability to cope with pressure at busy times required.

WORK SCHEDULE

▪        Work Arrangement: Work-On-Site

▪        Work Location : Legaspi Village,Makati or Angeles, Pampanga

▪        Work Schedule: 9:00 AM to 6:00 PM (Monday to Friday)

▪        Rest Days: Saturday & Sunday

COMPENSATION AND BENEFITS

·      13th Month Pay

·      Overtime Premium Pay

·      Salary adjustment upon regularization

·      3-5 month regularization

·      Annual salary increase/incentives (performance-based)

Can start ASAP. For faster processing, you may call/text +63 9175418294 Look for Liz

Additional Information

Career Level

Manager/ 3Years & Up Experienced Employee

Qualification

Bachelor's/College Degree

Years of Experience

3 years

Job Type

Full-Time