Sr. Production Support Associate

Experience Requirements

3+ years in sales or supporting salespeople

3+ years customer service management

3+ years in merchandise industry

4-year college degree preferred but not required

Project management/Team Lead experience, excellent communication skills, detail-oriented, and strong critical thinking skills

Experience with Oracle E-Business Suite preferred

Job Skills & Traits

Possess outstanding customer service skills to work with both internal and external clientsMust be a highly productive, self-starter with strong negotiation and problem-solving skills.Ability to multi-task and prioritize effectively while possessing excellent time management and organizational skillsAbility to partner with account management team member to support achievement of account objectivesPositive, teamwork and collaboration skills with a proven ability to build strong relationships with customersAbility to make sound decisions in the face of change or in situations of ambiguityExcellent written, verbal and interpersonal skillsAbility to understand documented processes and procedures and make decisions accordinglyExcellent problem solving and project management skillsStrong computer skills with proficiency in MS Word, Excel and OutlookEnrich sales orders and generate purchase orders in Oracle EBSDirect day to day order processes, including timelines, quality, proof approvals, shipping and trackingManage order scope changes including updating PO’s, sending revised artwork and gaining client approval on changesEnsure orders are invoiced within 2 business days of order shippingCommunicate timely order status to the Account Manager, CSC and/or clientProactively manage order milestones and provide solutions to issuesInform Lead/Supervisor of any potential issues with orders and workloadReporting as requiredComplete Art Tickets, value-added services and other internal documents as requested by the Account ManagerPartner with various departments within BDA to increase gross profit revenue, minimize cost of goods sold and ensure customer satisfaction while leveraging overall BDA spend.Identify and act on selling added value services (e.g., creative, fulfillment, printing)Provide outstanding customer service in handling issue resolution and customer escalations.Achieve individual performance metrics and measurementsMaintain high levels of professionalism when interacting with BDA employees and clientsComplete other job duties and projects as assigned

Founded in 2006, iSupport Worldwide is a US-owned offshoring company with offices in Ortigas, Philippines. iSupport Worldwide has developed considerable expertise focusing on Recruitment Process Outsourcing, Facilities Management, Employee Services, Client Services Development and many more. iSupport Worldwide provides businesses with a scalable platform to set up low cost, high-value operations in the Philippines without the need to incorporate, directly employ staff or manage your own office, while maintaining full control. Our offshoring solutions are ideal for small-medium companies, and we have partnered with a variety of industries providing customized business solutions through job functions in customer service, technical support, data entry and processing, quality assurance, logistics, administrative support, graphic design, accounts receivable, accounts payable and more.