URGENT HIRING! | EARN UO TO 28K! | CUSTOMER SUPPORT SPECIALIST

We are conducting an over the phone interview! What are you waiting for?

Job Responsibilities:

Troubleshoots products as needed in order to deliver stellar customer serviceDemonstrates ownership for issues pertaining to customer service questions, including by researching and providing solutions for issues of moderate complexityConsults with customers via inbound telephone calls on their unique business needs while seeking opportunities for add-on products that work with existing core products to help them reach their online goals, all while providing first-call-resolutionDemonstrates extraordinary interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment

Skills Needed: 

Understanding of Internet Technology required, such as using internet browsers, File Transfer Protocol, web hosting, web registrar, Wordpress, web security, e-mail, MS OfficeAbility to research and investigate hosting related issues using multiple systems and to provide support to customersAbility to deliver an amazing “WOW” customer service experienceOpen to developing your sales skills, closing sales effectively, and overcoming objectionsAbility to learn and adapt to new environments, processes, and systems quickly and thrive in a dynamic, changing environmentAbility to build rapport with new and existing customers while multi-tasking and following a consultative sales approach

Qualifications: 

At least 6  months to 1 year of customer service and/or sales experienceAt least 6 months of tech support experience in information technology, File Transfer Protocol, web With good to excellent english communication skills (speaking and listening)Amenable to work on shifting schedule and extended hoursAbility to multi-task multiple systems and navigate the internet quickly and efficiently

Benefits:

HMO on 3rd month plus 2 free dependents (1st dependent on 6th month and 2nd dependent on 1st year)Career Development, Growth and PromotionCompetitive Compensation Package

Recruitment Center:

G/F Shaw IT Center, e prioritized! Declare your Source as onLINE - JOBSTREET!

Solutions for Global Business NeedsDelivering superior customer services for over 10 years, IBEX Global is a business process outsourcer offering an integrated suite of services that supports an expansive array of customer facing solutions.Headquartered in Washington, DC. IBEX Global delivers onshore, near shore and offshore solutions in 5 countries, across 18 call centers employing over 7000+ customer service professionals. The recipient of several client and community awards such as the Goodwill Industries Employer of the Year, IBEX Global is one of the most forward thinking companies in the BPO industry.Capitalizing on Our Core StrengthsOur singular focus is providing reliable, consistent, predictable performance. Our outstanding employees manage worldwide customer relationships on behalf of our business partners and deliver these customer experiences with a combination of passion, world class training and leading-edge technology. We stand by core organizational values that have helped us deliver our value proposition to global companies for over 10 years.At IBEX Global our mission is to build the industry’s most dynamic team of customer service and marketing associates and deliver cost-effective, high-impact customer management strategies to the world’s leading organizations.We believe that we will successfully execute our mission by capitalizing on our core strengths and adhering to key organizational initiatives:INTEGRITY Our integrity ensures our credibility. Honor your commitments and take ownership of your actions. Our words and deeds are truthful and reliable.RESPECTTreat others the way we want to be treated and create a culture of mutual appreciation, regard and value. Act towards others with dignity and help one another succeed.TRANSPARENCYClear, candid and open communication must drive all interactions. Transparency makes our actions understood, creates reliability and fosters collaboration. We maintain and encourage straightforward dialogue with our employees, clients and stakeholders.EXCELLENCEStrive for excellence in all that we do. Take great pride in your work as each employee’s contribution is vital towards delivering exceptional customer service to our clients. Provide this extraordinary experience and reward superior performance.