Collections Officer (AU Home or Auto Loans)

POSITION PURPOSE:

Collections Officers are responsible for undertaking collection of mortgage accounts that are delinquent between 5 and 30 days. This role will also be responsible for meeting service, procedural and audit requirements in order to achieve business goals together with complying with legislative, regulatory and Firstmac policies and procedures

KEY RESPONSIBILITIES:

 Manages arrears accounts & initiate payment arrangements to minimise levels of delinquencyPositively initiates debt recovery calls to resolve accounts as quickly as possibleEnsures customer reminder and collection notices are generated promptlyRefers delinquent accounts outside of the positions scope to the relevant areaUses the collection system to effectively manage each account and record actions or arrangementsIdentifies through customer discussions, borrowers who are experiencing financial hardship to discuss alternative arrangementsRefers matters outside of delegated authority to the Collections ManagerEnsures collection actions are compliant with policies, processes, delegated authorities, legislation and statutory requirementsInvestigates, refers opportunities and make recommendations for improvements in policy, procedure and processMaintains compliance with legislative training requirements

JOB QUALIFICATIONS:

At least 2 years’ mortgage and auto collections experience in a customer service role within banking and financial servicesNo leadership title required, however, an experience in effectively exhibiting leadership qualities and potential backed up by a track record of collections performance, shall suffice.Ability to work in a high volume, fast paced environmentProven successful experience in direct to customer collections and/or service rolesKnowledge of the finance/mortgage industry, including understanding of Australian home/car loans and an understanding of the legislative requirementsIntermediate to Advanced skills with Microsoft Office Suite. Familiarity with computerised workflow systems would be highly regardedExcellent analytic and detail-orientation capabilities.Superior verbal and written business communication skills; includes facilitating, presenting, writing and reporting skills.

importANT NOTE:  

This a Work From Office role and will resume onsite operations upon management discretion. 

However, all candidates must be Work From Home / WFH-Capable until such time WFO is advised:

PC/Laptop with atleast Core i5 (quad core), 8gb minimum, 256gb SSD minimum, Windows 10 Pro 64bit.10mbps minimum internet speed.Of course an ideal work space set-up for optimized work productivity is a given.

HR NOTE : Interested applicants must apply via Jobstreet. Attach a comprehensive copy of your updated CV / resume. Interviews are by appointment only.

Who is Firstmac?  https://www.firstmac.com.auFirstmac is a privately-owned company that has been in business for 40 years.We have grown from a small family business to become Australia's largest non-bank lender. Over time we have provided 100,000 home loans and we currently manage $12 billion in mortgages and $300 million in cash investments. Our headquarters is in Brisbane, Australia.Firstmac is a challenger company that stays ahead of the big banks by using smart technology and highly-trained support staff based in our Brisbane call centre.We are dedicated to bringing simple, affordable, competitive financial products to market, underpinned by a lengthy track record of success and a pedigree in prime residential home loans.Firstmac self-funds its operations through the release of highly-rated Residential Mortgage Backed Securities, historically a low-risk investment, and has issued more than $25 billion in RMBS bonds since 2003.We pride ourselves on how we have run our business, from our humble beginnings to who we have become today. We act at all times with honesty and integrity and we put importance on our Code of Ethics.We are responsible lenders and have polices and audit committees in place to ensure that we know our customers and act in their best interests. We are internationally rated by Standard & Poor’s, which awards Firstmac its highest possible ranking for loan servicing.The products we provide are straightforward home loans and car loans for every day Australians who are looking for an alternative to the major banks.