URGENT HIRING: B2B OUTBOUND SALES SR. QUALITY ANALYST

Job Highlights: 

Work for the World’s Largest Search Engine (Premier Account)

Hybrid Set Up

Weekends off

Essential Functions/Core Responsibilities 

Qualifications 

1-2 years overall work experience with 1 year as minimum in outbound B2B or B2C selling role.Experience in sales coaching, sales management, or quality assurance (preferred)Strong track record of Quality customer engagementAbility to speak and write business required languages fluently.Excellent communication skills

Deliverables

• Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email 

• Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners) 

• Participates in calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Management and clients to ensure scoring consistency and best practices 

• Participates in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes 

• Maintains strong program knowledge base; basic understanding of client products, services and/or program strategies 

• Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners) 

• Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) 

• Complete phone time to keep current on programs (as applicable) 

• Contribute to maintaining forms and legends documents 

• Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals

Concentrix is a multi-awarded CX (Customer Experience) Solutions Company that prides itself on being FANATICAL towards its clients and staff. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations with the help of our exemplary pool of talented individuals. First established in the Philippines in 2007, Concentrix has since grown to become the LARGEST private employer in the country with the biggest footprint of about 100,000 employees. Known as ICT Philippines’ Best Company and Employer of the Year, we create exceptional customer engagement, accelerate digital transformation, and deliver actionable CX insights. We are committed to going the extra mile in caring for YOU. With a culture that celebrates innovation and unparalleled support for each one's individuality, our staff is immersed in an environment that's conducive for their exceptional performance and growth. We are Different by Design. Apply now and #JoinCNXC