Customer Service Specialist
| 行业 | Services | 职位 | Armed Forces |
|---|---|---|---|
| 招聘部门 | 招聘人数 | 若干 | |
| 工作地区 | Region III (Central Luzon)Pampanga | 工作性质 | Full Time |
| 性别要求 | Male | 婚姻要求 | No marital status restrictions |
| 学历要求 | College Diploma | 工作经验 | 不限 |
| 年龄要求 | 18岁以上 | 待遇水平 | 面议 |
| 更新日期 | 2022-10-19 | 有效期至 | Valid for a long time |
职位描述
Be part of our team!We are currently accepting applicants for the following post:Customer Service SpecialistJob Description:Ensures correct product knowledge on 3PP and Apple Accessories.Ensures that the branch has correct quantity and displays are well arranged.Checking and monitoring of products and ensuring these are correct and updated.Order 3PP and Apple accessories stocks.All 3PP and Apple accessories discrepancies must be resolved.Act as the first point of contact for the Service Desk.Log, categorize, and prioritize all issues or requests raised by users via the Service Desk. Investigate incident tickets to identify potential first-time fixes.Regularly track progress of open incidents and keep end-users updated with actions on their devices 3days update to the clientdocument and maintain knowledge scripts for new and existing incidents.Released and closed the repair in GSX.Education and Licensing Requirements:HS/College levelPreferably with 1 year of experience in Customer ServiceOrganized, efficient, reliable, supportive, and flexible in a fast-paced environment