Pre-Sales Technical Support Engineer (CISCO)- 20K SIGNING BONUS (URGENT)

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Job Summary: The Pre-Sales Technical Support Engineer (Lenovo) will be assigned to provide Consultation, Design Services, and Pre-Sales Technical Support to Sales Team(s) as well as Re-Seller(s). Focusing on Cisco Product(s) - the incumbent will partner with Customer(s) via Email and Voice Support in providing recommendation(s) on Networking Solution(s) as well as Server and/or Storage Solution(s). Interaction(s) would also include providing Answer(s) on General Pre-Sales Question(s) and Conducting Assurance for Technical Validation and Configuration Approval(s).

Essential Duties and/or Responsibilities:

Responsible for (but Not Limited to) the Cisco Architecture, Routing and Switching, and Data Center Technology; Provide Pre-Sales Design, Building and Validation of BoMs (Build Of Materials)Consult with Customer(s) to Recommend Networking Solution(s) as well as Server and/or Storage Solution(s); Utilize Manufacturer Provided Tool(s) to Validate Complete and Compatible Parts ListProvide Answer(s) on General Pre-Sales Question(s) based on the Information Provided By Vendor(s) and Manufacturer(s)Provide the Exact or Closest Comparable Item(s) and Part(s) based on Product Description and Specification; Explain the Features and Advantages of Product(s); Provide Side-by-Side Comparison with Competing Product(s) and Brand(s) or Vendor(s); Conduct Assurance for Technical Validation and Configuration Approval(s)Adheres to Service Level Agreement(s) and Log all Call(s)

Minimum Hiring Qualifications:

Bachelor's Degree - Related Course(s) with at least 1YEAR MINIMUM of Related Experience in a BPO Setting or Similar and Related EnvironmentStrong English Communication Skills (Oral and Written) with Good Listening and Comprehension SkillsStrong Knowledge in Cisco's Routing/Switching and/or Data Center Technologies; Strong Knowledge in Computer, Server and Storage, Networking and/or Software TechnologiesKnowledgeable in Microsoft Office Tool(s) (MS OUTLOOK)Flexible to Work various Shift(s) in Order to Accommodate US Business Hour(s), Render Overtime Hour(s) as NeededTemporary Work-at-Home Arrangement (Should be Willing to Report On-Site as Required by the Business)

Preferred Qualification(s): 1) Demonstrate Knowledge and Skills in Networking Fundamentals, Basic Computer Concept(s), Computer Networking Terminology, Inter-Networking Technology, TCP/IP Protocols, LAN/WAN Technologies, Security Principles and Practices, Network Design and Implementation; 2) Experience with Recommending Solution(s), Reviewing and Matching of Specification(s), and Creating Build of Materials (BoM's) based on Customer Requirement(s); 3) Product Familiarization with Cisco Product(s) primarily with Wired and Wireless Product(s) and/or Data Center Product(s); 4) Technical Experience in a Pre-Sales Technical Support Environment and Function/Capacity (Support for Cisco Product Lines)

Get Hired and Enjoy the Following:

20K Signing Bonus (Terms & Conditions Apply)Competitive Compensation for Successful HiresFixed Weekends Off, Holiday Off (US Holidays)Monthly Incentive(s) Basis Actual PerformanceMultiple Opportunities for Growth/Development

Work Location: Tera Tower, Bridgetowne, Quezon City

Concentrix is a multi-awarded CX (Customer Experience) Solutions Company that prides itself on being FANATICAL towards its clients and staff. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations with the help of our exemplary pool of talented individuals. First established in the Philippines in 2007, Concentrix has since grown to become the LARGEST private employer in the country with the biggest footprint of about 100,000 employees. Known as ICT Philippines’ Best Company and Employer of the Year, we create exceptional customer engagement, accelerate digital transformation, and deliver actionable CX insights. We are committed to going the extra mile in caring for YOU. With a culture that celebrates innovation and unparalleled support for each one's individuality, our staff is immersed in an environment that's conducive for their exceptional performance and growth. We are Different by Design. Apply now and #JoinCNXC