Healthcare Customer Service - Work from Home
| 行业 | Services | 职位 | Customer Service |
|---|---|---|---|
| 招聘部门 | 招聘人数 | 若干 | |
| 工作地区 | All Cities | 工作性质 | Full Time |
| 性别要求 | Male | 婚姻要求 | No marital status restrictions |
| 学历要求 | College Diploma | 工作经验 | 不限 |
| 年龄要求 | 18岁以上 | 待遇水平 | 面议 |
| 更新日期 | 2022-10-20 | 有效期至 | Valid for a long time |
职位描述
We are immediately hiring a Customer Service staff for a company providing online alcohol and drug addiction treatment.
Schedule: Full-time (Monday to Friday, 9:00 AM - 5:30 PM with 30-minute unpaid break)
Client Timezone: EST (night shift)
Job Description
Customer Service - Front Desk
Answer inbound phone calls from established or prospective patients.Assess, allocate to triage, or escalate to clinicians if concerned about a patient on a phone inquiry. Explain a bit about who we are, what we do, how it works, etc to prospective patients. (Adequate Training Provided)Obtain demographic information from interested patients, register in computer systems, and provide relevant information on bookings, appointments, doctor selection, allocations, and waiting procedures.Verify the patient's health insurance eligibility/benefits.Communicate between patient, doctor, and 3rd party providers (ex: pharmacy or laboratory) about a patient's care (ex: lab testing, refill requests, transfer of care)Ensure client confidentiality and privacy is maintained under relevant legislative and legal requirements.Maintain a high level of accuracy when recording and maintaining patient, clinic, and service information.Maintain confidentiality of company operational, personnel, and financial details as well as patient privacy.Monitor orders task lists and complete assigned tasks.Ensure that all incoming email, faxes, and patient requests are accurately opened, allocated, and assigned.RequirementsMedical Virtual Assistant experienceCustomer Service experienceExcellent English communication skillsGood phone etiquetteHighly organizedTechnical Requirements (Laptop/Desktop) :
Intel I3/Ryzen 3/MAC Intel I5RAM 8GBWindows 1025mbps Internet speedonline Assessments:
importANT!!
Copy-paste the link below on your browser then take the onLINE EXAMS
Vocabulary TestsAptitude TestsVoice Recordinglink: https://www.bruntworkcareers.co/sales-and-customer-service/