HR Solutions Services Associate IV

Job Track Description: 

Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. 

General Profile 

Must have experience in payroll experience for at least 6 months. Knowledgeable in Microsoft Excel (pivot, vlookup, etc.) Completes deliverables accurately and on time. Displays initiative in the carrying out of their duties, constantly looking for ways to improve processes to promote efficiency or strengthen control Can work with minimal supervision and ability to organize and prioritize workload. Ability to handle multiple tasks, meet deadlines and work in a fast-paced work environment With a high level of attention to detail and accuracy. Has advanced and specialized expertise within a range of analytical or operational processes. 

Functional Knowledge 

Has developed skills in a range of processes, procedures, and systems. With technical expertise regarding End-to-End Payroll processes. 

Business Expertise 

Understanding of how best teams integrate and work together to achieve company goals. 

Impact 

Impacts a team, by example, through the quality service and information provided. Suggests work procedure and practice enhancements to improve efficiency. 

Leadership 

Serves as a team lead. May allocate work to team members. Provides subject matter guidance to junior team members. 

Problem Solving 

Provides solutions to atypical problems with little or no precedent. 

Interpersonal Skills 

Exchanges information and ideas effectively. 

Responsibility Statements 

Answers telephone, e-mail, or chat queries related to HR following client policies and procedures. Resolves telephone and chat inquiries quickly. Assists employees and managers in the completion of appropriate forms, navigation of HR systems, processes, and policies. Investigates any issues raised by the client's employees related to incorrect payments/incorrect records. Provides information to employees and HR on matters pertaining to personnel forms and records. Initiates appropriate actions as required by HR or employee. Advises on benefit plan options. Performs other duties as assigned. Complies with all policies and standards.

A Business Process Services PioneerAs one of the original pioneers in business process outsourcing (BPO) and a leader today, Conduent has deep and diversified expertise across a range of industries and business process solutions.  We help businesses and governments drive process efficiencies, costs savings and long-term revenue growth. Our understanding of our clients’ operations enables us to provide essential services to millions of people every day. Whether it’s helping to reduce ER visits by 25%, driving 99% customer satisfaction, delivering $150B in child support payments or reducing traffic congestion by 15%, Conduent’s services and solutions positively impact the lives of millions of people every day.