Customer Service Representative wanted in our New Site in Makati!
| 行业 | Services | 职位 | Customer Service |
|---|---|---|---|
| 招聘部门 | 招聘人数 | 若干 | |
| 工作地区 | Metro Manila (NCR)Makati | 工作性质 | Full Time |
| 性别要求 | Male | 婚姻要求 | No marital status restrictions |
| 学历要求 | Open to all levels | 工作经验 | 不限 |
| 年龄要求 | 18岁以上 | 待遇水平 | 面议 |
| 更新日期 | 2022-10-22 | 有效期至 | Valid for a long time |
职位描述
WHO WE ARE
• Optum is a part of the UnitedHealth Group, a Fortune 5 company, serving 125 million individual consumers.
• We are a diverse company with over 189,000 employees worldwide and over 14,000 employees in the
Philippines
• We are a leader in nearly every aspect of today’s health care landscape
• We leverage on having the largest single proprietary network of physicians, hospitals, health facilities, and
caregivers in the United States. At Optum, we believe that what makes you special can inspire your life’s
best work.
Welcome to one of the toughest and most fulfilling ways to help people, including you. We offer the latest tools, most
intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start
doing your life’s best work.
Join us today and unlock a world of rewards and benefits for performance, career growth, work-life balance and the
opportunity to pursue your passion.
JOB QUALIFICATIONS:
• A graduate of any 4-year course or has completed 2 years in college
• Minimum 6 months BPO (voice) experience
• Ability to multi-task
• Must be willing to work in (location)
• Must be willing to work on shifting schedules
WHAT WE OFFER:
• Market Competitive Pay Levels
• Retirement Plan
• Medical Plan (HMO) from Day 1 of employment
• Dental, Medical, and Optical Reimbursements
• Life and Disability Insurance
• Paid Time-Off Benefits
• Sick Leave Conversion
• Tuition Fee Reimbursement
• Employee Assistance Program (EAP)
• Annual Performance based Merit Increases
• Employee Recognition
• Training and Staff Development
• Employee Referral Program
• Employee Volunteerism Opportunity
• All Mandatory Statutory Benefits
ROLE AND RESPONSIBILITIES
• You will respond to customer service inquiries and issues by identifying the topic and type of assistance the
customer needs. This may include, among others, inquiries or concerns on their benefits, eligibility and
claims.
• You will guide and educate the customer about the fundamentals and benefits of consumer- driven health
care topics to help manage their health and well-being. To do this, you will provide guidance in selecting the
best benefit plan options and choosing a quality care provider.
• You will intervene with care providers (doctor’s offices) on behalf of the customer to assist with appointment
scheduling or connections with internal specialists for assistance, when needed.
• You will provide our customer real time resolutions or through comprehensive and timely follow-up with the
member
Your role is critical in allowing our members, families, facilities and health professionals to have greater confidence in the exceptional care we provide. And for you, an everyday opportunity to do your life’s best work.