Inside Sales - Business Development Representative

Job Summary:

The Inside Sales Supervisor will be responsible for providing leadership to Account Managers supporting Tier5 accounts and delivering profitable growth and exceeding targets within a large volume of small customers within the assigned region by 1) retaining the customer base and renewing their annual subscription aligned with the business strategies and 2) to grow the existing customer portfolio by actively hunting opportunities within the existing customer base and identifying sales opportunities and increasing ICIS value. This role is also responsible for defining, developing, and delivering on short- and long-term commercial strategies to address key market opportunities within our global Tier5 customer base within the assigned region by embedding customer-centricity and being a customer champion, driving insight and best practices across the organization.

Accountabilities:

Support the Head of Global Inside Sales in creating a high-performance Inside Sales function that will differentiate ICIS via commercial excellence to retain the customer base, capture market share, and deliver customer value.Set, lead, and deliver Inside Sales strategies within the assigned market that drives high retention and double-digit growth in this tier5 account baseExecute a winning operating framework in which objectives, key metrics, tracking processes, and tools deliver cadence, momentum, and results for this large portfolio of small accounts.Responsible for exceeding financial and wider business objectivesHire, lead, develop, inspire and motivate the assigned Account Managers to deliver against individual and team objectives by role modeling world-class behaviors and hold’s themselves and others to account.Effectively commercial position importance of the Inside sales function within the business globally through strong communication of key business information with relevant wider stakeholder groupsIncrease both customer and employee satisfaction, engagement, mission impact, loyalty, innovation, and revenue.Develop a deep understanding of customer workflow, market trends, competitive activity, opportunities, and threats.Manage an existing book of business (i.e. in charge of renewing customers with current contracts)Meet Sales Team Objectives including but not limited to the following:Retention activities through working in advanceGenerate Upsell opportunities and convert forecasted pipeline to salesCollaborate with cross-functional partners to extend the positive customer experienceOther duties may be assigned

Qualifications:

Bachelor's degree holder1-3 years of supervisory or management experience is an advantage Excellent written and verbal communication skills, as well as analytical and comprehension skillsAbility to work with employees and management of all levelsWilling to work on shifting scheduleEmployee Relations experience is an advantage

Reed Elsevier is a world leading provider of professional information solutions in the science and medical, legal, risk management, and business to business sectors. We leverage deep customer understanding to deliver demonstrably improved outcomes to our professional customers.We do this by combining content and data with analytics and technology in global platforms, sharing institutional skills, assets and resources across Reed Elsevier.Our customers are using our products every day to advance science, improve medical outcomes, enable better legal decisions, evaluate risk, forge business relationships and gain business insight.