Customs Team Leader

The position is established as the BSS Customs Team Leader managing specific countries within MNL ISSC Customs for import, Export and Transit files.

This role has a direct reporting line to the Manager of Customs Business Support Services.

Key Tasks & Deliverables:

Operational and Team Management:

·      Oversee assigned countries migrated into MNL ISSC Customs team.

·      Strategize to drive process optimization, accountability, and ownership 

·      Monitor team and individual performance and ensure that performance is within expectation (based on defined SLA)

·      Provide guidance on process design and optimization

·      Propose process changes where needed to drive efficiency and improve execution

·      Act as an ambassador of BSS MNL ISSC.

·      Prepare and present performance report/s to internal and external stakeholders

·      Quality and compliance responsibilities under NDA / attention given to predetermined processes, SOPs

·      Work closely with the associates to increase productivity and assist in creating positive working relationships with all stakeholders

·      Maintain all areas of Health and Safety relevant to the working environment & staff teams.

·      Planning and organization of resources planning and requirements

·      Escalation of irregularities to Business Support Services Manager for Customs

·      Perform weekly coaching with team leads

·      Take the lead to help resolve reoccurring issues

·      Drive continuous improvement of the team and related processes.

·      Work under the direction of superiors

·      Drives completion of tasks and processes within agreed SLA to leaders and members

·      Proactively find means to deliver and raise the performance of the teams managed

·      Actively engage with relevant Stakeholders and conduct regular touchpoints

Team Leadership & Coaching:

·      Create an environment orientated to trust, open communication, creative thinking, and cohesive team effort.

·      Motivate and inspire team leaders and members

·      Lead by setting a good example (role model) – behavior consistent with words

·      Facilitate problem solving and collaboration

·      Maintain healthy group dynamics

·      Intervene when necessary to aid the group in resolving issues

·      Help keep the team focused & on track

·      Ensure to meet KPI Targets

·      Implementation support (off- / on-site) for the migration of countries under Customs team. 

·      Resolution of issues on operational level and address employee performance & conduct as needed

Team Leadership & Coaching:

·      Create an environment orientated to trust, open communication, creative thinking, and cohesive team effort.

·      Motivate and inspire team leaders and members

·      Lead by setting a good example (role model) – behavior consistent with words

·      Facilitate problem solving and collaboration

·      Maintain healthy group dynamics

·      Intervene when necessary to aid the group in resolving issues

·      Help keep the team focused & on track

·      Ensure to meet KPI Targets

·      Implementation support (off- / on-site) for the migration of countries under Customs team. 

·      Resolution of issues on operational level and address employee performance & conduct as needed.

Qualifications:

·      Graduate of bachelor's degree or preferably Customs Administration – preferred but not required.

·      Strong customs processing background  

·      Operational Knowledge of Freight Forwarding 

·      Experience with the use of web-based systems and MS Office in general

·      Demonstrates strong leadership being leader of leaders and ability to motivate teams

·      Strong analytical and decision-making capabilities

·      Strong stakeholder management skills

·      Drive customer-centricity mindset

·      Strong communication skills

·      Ability to adapt to change and in a diverse environment and culture

·      Customs work experience, preferred but not a pre-requisite

·      Work experience in Shared Service Center or Freight Forwarding