Manager, Process Excellence | Business Process

Lead and deliver process improvement

·        Lead the analysis of existing processes and systems, identify operational challenges and opportunity areas; present findings

·        Design and offer proactive solutions and improvement plan in order to improve the business and operations

·        Develop s standards specific to the optimized processes

·        Contribute s to other projects/new program implementation if requested

Implement process improvement

Work with business functions and assist in operationalizing business processesDelivers regular and ad-hoc reports on time as requested by the internal and external clientsBuild process flowcharts and documentationRecommend and assist in the implementation of changes to improve business processesImplement business operation and service solutions utilizing the continuous improvement processConduct visit of The SM Store branches as needed and required

evaluate the process improvement initiative

·        Ensure that the process changes/improvements are on time, within budget and at the required level of quality.

·        evaluate and assess the outcomes of the process change as established during the planning phase and determine learnings·        Lead the analysis of existing processes and systems, identify operational challenges and opportunity areas; present findings

·        Design and offer proactive solutions and improvement plan in order to improve the business and operations

·        Develop standards specific to the optimized processes

·        Contribute s to other projects/new program implementation if requested

Implement process improvement

Work with business functions and assist in operationalizing business processesDelivers regular and ad-hoc reports on time as requested by the internal and external clientsBuild process flowcharts and documentationRecommend and assist in the implementation of changes to improve business processesImplement business operation and service solutions utilizing the continuous improvement processConduct visit of The SM Store branches as needed and required

evaluate the process improvement initiative

·        Ensure that the process changes/improvements are on time, within budget and at the required level of quality.

·        evaluate and assess the outcomes of the process change as established during the planning phase and determine learnings

Qualifications:

University degree or the equivalent of Business management, Industrial Engineering, Information systems or related courses preferredAt least 3 years of  Project/Business management work experience;Excellent on the use of all Microsoft Office toolsProficient in methods of root cause analysisEffective business, proposal and report writingAnalytical and problem-solving skillsSome background on programming and development, fast learner in programming applications such as MS Powerapps, independent learner, interested to learn web designPython and java background preferred

From Humble Beginnings… It started out as Shoemart store in 1958 in Quiapo, Manila, where Filipino-Chinese business magnate, investor and philanthropist Mr. Henry Sy opened the very first SM Store. Always aiming to make lives better for his customers, Mr. Sy expanded his merchandise to fulfill his commitment to offer a one-stop shopping experience. Now SM is the Philippines’ leading retail empire with over 52 branches across the country today and has developed generations of loyal customers. Showcasing trustworthy, affordable, and world-class products, the multi-awarded SM Store (formerly SM Department Store) continues to provide excellent customer service, general merchandize, lifestyle products, houseware and apparel both offline and online.SM Goes Online! As a timely platform of the legendary retailer, The SM Store Online guarantees an exciting array of merchandise, secure payments, nationwide deliveries, and customer satisfaction with every transaction. From fashion, beauty, and household must-haves, to toys, gadgets, and hardware needs, We’ve Got it All for You… Online!We’ve Got it All for You 24/7 We only want the best for our customers so we hand-pick all our products with you in mind. The SM Store envisions a hassle-free purchase between our stores and your needs anywhere, anytimeOur Mission We will deliver a wide assortment of affordable and aspirational products and services to all customers, while building strong relationships with our employees, suppliers and partners in the communities we serve.