Reservations Agent

KEY RESPONSIBILITIES:

Operations

• Handles reservations calls (new booking, existing booking, enquiries, etc.) ensuring utilisation of and adherence to the Quality guidelines as required by Clients.

• Ensure all guests are aware of operational policies – credit card, cancellations, car parking and check in/check out times, etc.

• Vigilant yield management - sell within rate ranges and ensure the highest rate achievable is

sold. Sell peak rates at every available opportunity. Sell from the highest room category down on

every enquiry.

• Be aware of Yield Dates & advise Revenue Team of any periods that could be identified as yield events or opportunities.

• Focus on the conversion of booking enquiries to achieve occupancy and average rate budgetary targets.

• Sell all rooms at a rate that maximises owner returns and management commission and upsell property facilities (parking, breakfast, transportation arrangements, etc.

• Monitor all parked reservations in RMS for assigned property – shuffle the reservations chart & allocate rooms where possible + hold rooms where necessary.

• Track sales promotions/advertising as required & advised.

• Ensure all marketing information (source, region, market and origin fields) is entered correctly

to ensure the effective tracking and reporting of the information required.

• Send daily / weekly report to your manager of all statistical information as required in the

policies and procedures.

• Monitor Personal Inbox for policy/process updates, action items, promotions & internal

communications.

• Carry out any additional duties as required by the Floor Manager, Revenue Manager or Chief

Commercial Officer.

• Enter confirmed reservations into RMS, ensuring all Guest Information & Data Fields are

accurate. 

Communication

• Ensure that communication with customers, employees and others is honest, open and

professional 

• Communication with Hotel Managers and Head Office departments on a regular basis as

appropriate.

• Foster a harmonious relationship between properties and the Central Reservations

Office.

• Notify the Floor Manager, Revenue Manager, Chief Commercial Officer of any issues

immediately as they arise and provide appropriate solutions.

Shift Time: MID Shift/Night Shift

Salary Range: ₱ 20,000.00-₱ 30,000.00

Other Benefits: HMO after completing 1 month training plus 1 FREE for dependent

-

Sales Rain is a renowned provider of premier seat leasing services, coworking spaces and private offices with multiple locations in the prime cities of the Philippines. Ensure stability and flexibility in your business operations and have your own fully functioning office at a competitive price. Seat Leasing is one of the versatile office space solution offered by Sales Rain. Save time and money without sacrificing quality services, as we provide you with fully equipped office spaces that are plug and play ready for immediate smooth business operations. Team up with us and we’ll assist you on all the legal requirements in setting up your office. Since 2012, Sales Rain have and continues to deliver quality services with their fully-owned sites and cost-efficient rates, resulting to satisfied clients.