Assistant Front Office Manager

Duties and Responsibilities

Showing initiative, problem solving, staff training, team leadingManages and motivates the Front Office team in order to provide a high standard of service for customers.Welcome guests amd fosters customer loyalty through his/her friendly manner.Develops high quality relationships with guests throughout their stay.Handles any guest complaints or issues that cannot be settled directly by team members and provides a fast solution.Oversee and supervises guest arrivals and departures with the front office executive and duty managersProvide high level of customer service and maintain a high profile in the day to day front office operationsIntegrates and trains employees, providing support for skills developmentEnsures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual.Ensures that the workplace remains clean and tidyEnsure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.-

The Manor at Camp John Hay is the deluxe premier destination of the City of Pines. It has 168 well-appointed rooms with luxurious amenities, complete facilities and outstanding personalized service.Our sincere desire is to give guests a comfortable and memorable stay from the time they book up to the time they bid farewell. Our well-trained staff, available 24/7, aims to delight the senses and ensure the finest attention to detail.A variety of services and facilities are available to cater to the discerning traveler. Le Chef serves French Mediterranean cuisine, Delicatessen has a wide assortment of bread and pastries, The Piano Bar offers daily live entertainment, The Manor Health Spa to enjoy relaxing spa and massage treatments, Om Ashram Wellness Studio offers yoga classes by certified Bikram Yoga teachers and Kiddie Korner which offers a variety of arts and crafts for kids of all ages.At The Manor, our sincere desire is to make our guest stay comfortable and yet luxurious at the same time. Our attentive team members are always ready to provide guests with genuine service from the heart.