Sr. Trainer

Facilitate new hire training, upskill training, skill building, refreshers, and other facilitator-led sessions.Coach agents/trainees on their opportunities and things they need to continue doingAttend calibration sessions with internal and external participants – TLs, SMEs, ClientsBe the POC for Communications Skills related training/refreshers and activitiesAssist Operations in mentoring and guiding agents to meet their KPI goalsTake escalated calls if neededTake calls and answer emails if necessaryOther tasks assignedAt least 1 year experience as trainer for Communication SkillsAt least 2 years BPO/Contact Center experienceKnowledgeable in module creation for both Communications and Process training – interactive materials

TCL. Online Services Inc.  is a Philippine-based , private company  which  is SEC and PEZA  registered Ecozone IT (Export)  Enterprise  to operate  a business  process outsourcing  center  that provides  technical support, customer support  and customer  acquisition  through phone and internet /on-line  communication. Corporate Vision To become one of the most professional Customer Care Center in global Consumer Electronics Field Corporate Mission To create value   for customers, welfare for employees, benefits for corporate and commitment to corporate social responsibility Corporate Spirit Dedication, Integrity, Teamwork, Innovation Corporate Value Happy working Healthy living