Product Manager

We are looking for a highly motivated and experienced Software Product Manager to build and enhance iRely software. You are responsible for leading product development, product quality and support, industry and domain knowledge, with the goal of continuous improvement and growth of iRely and the team. This role is integral to the ongoing success and retention of the customers with iRely.

Product development

Gather, understand, and document customers' business needs by directly engaging the customers or working with implementation teams.Create functional and technical designs (including use cases, mockups, process and data flow diagrams, etc.), provide estimates of efforts, and create Statement of Work for customer approval.Guide teams to ensure development is completed per requirements, on time, meeting performance benchmarks, and with quality.Collaborate with other Product Managers to ensure seamless software integration.Ensure product-related documentation and training material are properly created and promptly updated. Provide training during new team member onboarding and when new features are delivered.

Product quality and support

Take ownership of product quality. Identify factors impacting quality and mitigate potential risks.Leverage internal programs to deliver product features with the highest quality.Serve as escalation point or directly engage in customer support issues. Deliver resolution per Service Level Agreement.

Industry and domain

Under the guidance of Business Unit Leader, move the product forward based on company vision and industry trends.Develop strong customer ties and feedback loop.Develop a base understanding of pricing and competitive landscape in product offerings.

Continuous improvement

Embrace our Continuous Improvement culture in all aspects of product management: feature sets, quality, utilization, competitiveness in the market place, customer success, etc.Collaborate with other teams to achieve customer success throughout sales and go live process, and on an ongoing basis.Maintain focus on reducing support issues. Eliminate product bugs and reduce training-related issues by providing intuitive feature sets.Guide offshore teams to hone in estimation skills to provide more accurate capacity needs.Grow offshore teams to advance their technical, analytic, and leadership skills.  

Requirements:

Minimum of 5 years of experience in Business Analysis or System Analysis.Strong written and verbal communication skills including technical writing skills.Domain experience desired:PT PM: Petroleum or C-Store.AG PM: Grain/Agronomy industry.Experience in ERP system development or implementation desired. Experience in MS SQL strongly desired.Experience in a programming role desired.Experience in a software company desired.This is a late Mid-Shift position

We are a progressive, results-oriented organization building next-generation business applications for the World. Our integrity, dedication and talent have created a corporate culture where the right person can truly thrive. We are interested only in individuals that share these attributes and will contribute to the productivity of our team. Our products and services utilize the latest technologies, allowing our employees to gain valuable skills and exposure to a broad range of experiences.