Customer Accounting Specialist

Job Description:

Contacts past due customer accounts and researches disputed amounts as needed to determine the cause and validity of the delinquency and takes appropriate action (invoice resend, PO number updates, basic invoicing explanations, etc.) to resolve and/or identify significant collection issues and escalate appropriately.Successfully manages entire portfolio of accounts based on priorities including aging balances, total dollars and other significant variables.Maintains a clean aging by addressing overpayments, refunds, credits, account transfers, etc.Reduces the number of past due accounts for the assigned portfolio to within department standards.Identifies and addresses uncollectible accounts quickly and refers them to 3rd-party collections.Develops expertise in use of collections tools including billing and invoicing platforms, etc.Follows all collections and department policies and procedures.

Qualifications

Bachelor's degree With or without experience. Fresh graduates are welcome to applyWith good communication skillsAttention to detailsCan start ASAP

Reed Elsevier is a world leading provider of professional information solutions in the science and medical, legal, risk management, and business to business sectors. We leverage deep customer understanding to deliver demonstrably improved outcomes to our professional customers.We do this by combining content and data with analytics and technology in global platforms, sharing institutional skills, assets and resources across Reed Elsevier.Our customers are using our products every day to advance science, improve medical outcomes, enable better legal decisions, evaluate risk, forge business relationships and gain business insight.