Retail Sales Manager

Retail Sales Manager       

Job Description

The role is in-charge for the overall daily operations of the retail store by ensuring attainment of sales targets, execution of sales generating plans and programs, strict implementation of standard control and consistent rendering of outstanding customer service.  

MAIN DUTIES AND RESPONSIBILITIES:

SALES PROFITABILITY 

Reviews retail store's financial statement and provides retail store sales analysis report with necessary action plan for controllable variables (e.g. manpower, store expenses, inventory).Ensures achievement of retail store sales target (e.g. daily, monthly, quarterly, yearly)   Provides analysis and adjustment recommendations on sales projection, product volume and product mix based on current trends and seasonality.Conceptualizes and implements Local Store Marketing Programs and/or any other sales generating activities of handled store.Keeps abreast with the best practices and prevailing promos and activities of competitors within the store's area.

OPERATIonAL EFFICIENCY 

Facilitates General Monthly Meeting.Ensures proper dissemination of information to retail store personnel for all retail store-related pertinent communication.Provides analysis and supporting document for recommendations on retail store renovations or closure.Facilitates and oversees processing of documents and necessary coordination pertaining to Retail Store Closure and Renovation.Reviews and provides standing orders to concerned Fulfillment and departments (e.g. SIS).Ensure proper cash management and inventory control in the handled retail store.

COMPLIANCE MANAGEMENT          

Implements strict compliance of operational, safety and company standards in retail store level.  Executes immediate resolutions / action plans based on store quality and audit report.Executes immediate resolutions and/or action plans based on store quality and audit report at store level.

PEOPLE DEVELOPMENT 

Performs coaching and mentoring to subordinates.Monitors and implements personnel's compliance on company rules and regulations.evaluate work performance of staff through formal periodic reviews and informal feedback and suggest areas of improvement.Recommends appropriate personnel movements (e.g. employee transfer, demotion, promotion)Provides Individual Developmental Plan for identified high potential employee(s).Ensures provision of suitable training programs to the subordinates that match the requirements of the department.

PROCESS IMPROVEMENT  

Develops and monitors workflow management tools to enhance visibility and accountability.Assesses operational efficiency, control and value that may often conflict but must be balanced to achieve an ideal model.Reviews and approves recommended possible changes in department's current processes, policies and procedures.Works collaboratively with internal stakeholders to improve current operational system and/or procedures.Stays current on trends / good practices in the field of expertise.

CUSTOMER SERVICE

Builds new and existing client relationships and demonstrates basic knowledge of client’s businesses.Oversees provision of excellence customer service and satisfaction to internal and external customers (i.e. providing immediate response, being courteous all the time, giving quality and accurate service).Conduct extensive communication with company leadership across business functions.Act as the main source of information in the position's field of expertise.Works collaboratively with internal stakeholders in resolving/handling customer related concerns.

QUALIFICATIONS: 

Degree holder in Business Management or any related fieldAt least three (3) year experience on the same field;Particular experience or trainings needed: Leadership, Strategic Management, Store Operation, Marketing, Business Development, Finance-