Customer Success Specialist

Account Manager Job Description

We are seeking a dynamic individual who has proven success in B2B account management experience, in reducing churn, improving customer adoption, creating upsell opportunities and building lasting relationships and turning customers into product champions. The individual will be given ample opportunity to define and grow the account management function in a young startup company, developing best practices, process retention and growth targets.

The Role

Account Manager - As a customer advocate you will build strong relationships with customers and ensure they are using B2B payment products to get the maximum benefit for their business. Your primary goal is to keep the customer's needs and wants top of mind.

This position is designed for an experienced Account Manager who has high attention to details, strives for customer success and satisfactions articulate and metric driven. The ideal candidate will have past experience, fast growing organizations in the fintech industry.

Responsibilities

Build strong, long-term relationships with customers by staying in constant communication and efficiently resolving issues with alternate solutions tailored to individual needs.Serve as a product, company and industry ambassador, keen on educating prospects and customers on the benefits of Cloudfloats products for businesses.Conduct weekly, quarterly and annual customer success reports to ensure customers optimize our product/service, issues are resolved proactively and customer goals are met.evaluate risk management for each customer and proactively evade dissatisfaction or lost business and ultimately drive retention throughout the customer life-cycle.Identify and prioritize product/service updates that reflect customer requests, industry, market and competitor trends and report to key stakeholders.Provide insight and relay the voice of customers with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering.2+ years experience in B2B Account management, Sales, Business Development or related fields.Proven experience building strong customer relationships and efficiently communicating internal and external voices.

Qualifications

1 year min of experience in B2B sales, account management, business development or related roles.Experience in consultative sales.Exceptional written and verbal communication skillsAdaptability and strong problem-solving skillsAbility to build rapport within the company and externallyUnderstanding of consumer behaviour and and industry trendsExtensive accurate product knowledge

Note: with commission structure of 1,000 - 3,000 AUD 

Schedule - Dayshift or Midshift 

Set up - Work Onsite 

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