Team Lead (Sales and Tech) | Shaw

Sutherland is seeking a leadership-oriented and self-motivated person to join us as a Team Leader for Sales & Tech. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!Managers in this role get to:Impact the business: By driving results aligned with stated goals for performance metrics, telephony metrics, utilization, productivity, attendance and attrition. Manage administrative responsibilities: Such as attendance tracking, queue administration, and corrective delivery.Influence the lives of others: Develop, train, and manage team members.Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.Keep morale high: Ensure motivational programs are in place and encourage frequent recognitions.Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.Keep leaders informed: Relay important information in the form of timely and accurate reports.Our most successful candidates will have:At least 3 years Team Manager/Team Leader experience in a BPO set-up handling Sales and Tech campaigns.With hard-core sales and tech background.Experience in managing a team of work-from-home direct reports, onsite, and hybrid.Experience and knowledge in sales and tech.A Bachelor’s degree.Demonstrated leadership skills; the ability to take the lead in making improvements and resolving issues.Strong verbal and written communication skills; the ability to communicate in a clear, constructive, and professional manner.Strong customer-orientation when managing communications and issuesThe ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.A pro-active attitude towards developing trust and professional rapport with employees and team members; the ability to be a team-player.

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences for over 30 years.Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world. To learn more, please visit us at www.sutherlandglobal.com.