Urgent Hiring: Sales Reservation Agent (Hybrid setup - MOA - Sales exp preferred)

Microsourcing team is looking for hotel reservation agents for our Australian Hotel Client.

Hybrid Setup - MOA SiteFixed Dayshift Role from 7 AM to 4pmSales Experience preferred

KEY RESPONSIBILITIES:

Operations

·         Handles reservations calls (new booking, existing booking, enquiries, etc.) ensuring utilisation of and adherence to the Quality guidelines as required by Clients.

·         Ensure all guests are aware of operational policies – credit card, cancellations, car parking and check in/check out times, etc.

·         Vigilant yield management - sell within rate ranges and ensure the highest rate achievable is sold. Sell peak rates at every available opportunity. Sell from the highest room category down on every enquiry.

·         Be aware of Yield Dates & advise Revenue Team of any periods that could be identified as yield events or opportunities.

·         Focus on the conversion of booking enquiries to achieve occupancy and average rate budgetary targets.

·         Sell all rooms at a rate that maximises owner returns and management commission and upsell property facilities (parking, breakfast, transportation arrangements, etc.

·         Monitor last room availability & advise Rate Loaders to Stop Sell allocations of last rooms available through channel manager SiteMinder.

·         Monitor all waitlisted reservations in CMS for assigned property – shuffle the reservations chart & allocate rooms where possible + hold rooms where necessary.

·         Track sales promotions/advertising in CMS as required & advised in Promotional Advice.

·         Ensure all marketing information (source, region, market and origin fields) is entered correctly to ensure the effective tracking and reporting of the information required.

·         Send daily report to supervisors of all statistical information as required in the policies and procedures.

·         Monitor Personal Inbox for policy/process updates, action items, promotions & internal communications.

·         Carry out any additional duties as required by the Floor Manager, Call Centre Operations Manager, Reservations Coordinator, Revenue Managers or General Manager of Revenue.

·         Enter confirmed reservations into CMS, ensuring all Guest Information & Data Fields are accurate.

Communication

·         Ensure that communication with customers, employees and others is honest, open and professional

·         Communication with Hotel Managers and Head Office departments on a regular basis as appropriate.

·         Foster a harmonious relationship between properties and the Central Reservations Office.

·         Notify the Floor Manager, Call Centre Operations Manager, Reservations Coordinator, RMs or GMR of any issues immediately as they arise and provide appropriate solutions.

Health and Safety

·         Take reasonable care for your own health while at work and ensure that your acts or omissions do not adversely affect the health and safety requirement of the account.

·         Cooperate with any health and safety regulations in the workplace.

·         Be familiar with all emergency procedures, operate pursuant to them and attend training as necessary.

·         Be vigilant of hazards and risks within the workplace that could cause harm, immediately advise the FM/CCOM/RMs/GMR so they can take steps to remove or reduce the risk to workers.

·         Ensure all injuries, accidents or near miss incidents are reported to the FM/CCOM/RMs/GMR and other relevant departments on the Incident Report as soon as practicable.

·         Support all approved return to work and rehabilitation programs.