Telesales Agent

We are looking for a Telesales rockstar for our NZ client.

Telesales Agents need to be well-spoken as they are responsible for making sales over the phone.

A successful Telesales Agent has excellent communication skills as well as sales ability. They should be meticulous in keeping records, and able to handle all aspects of a sales call.

A Telesales Agent's core role is:

Contacting potential customers by phoneReading from a prescribed scriptFocusing on customer needs to close salesAccurately documenting customer and sale information

MAIN TASKS: CAMPAIGN SPECIFIC

Working within a teamConsistently making calls to potential customers throughout the shiftGenerating sales using approved script and the training material providedAsking questions to engage customers and keep the conversation goingListening to the customers' needs to tailor the pitch accordinglyAnswering customers' questions accuratelyGathering and documenting customer information, payment methods, purchases, and reactions to productsUse a computer and web-based applications to track calls and collect relevant customer informationKeeping up to date on all products and informing customers of new productsMeeting sales targets and KPI's. These will be communicated to you fortnightly and in the CommissionScheme for each campaign.

The above list is not exhaustive, and the role may change to meet the overall objectives of the company

Required Qualities:

• Exceptional English-language

• Customer Service and Sales skills

• Professional approach

• Ability to work under pressure

• Organizational and time management skills

• Attention to detail

Desired Competencies:

• Analytical thinking

• Initiative

• Business awareness

• Tenacity

• Strategic thinking

• Positive approach to change

Qualifications:

• No specific qualifications required; tertiary Qualifications in Business or Marketing are well regarded

• 2+ years of relevant commercial or practical experience is preferable- Broadband / Power / Telco Industry.

• Experience using Microsoft Office suite, web-based applications, generally computer literate

Personal Attributes:

• Professional approach (essential)

• Confident manner (essential)

• A positive approach to change (essential)

• Able to work without direct supervision and can work well under pressure (essential)

• Friendly, patient, and helpful, confident, enthusiastic, persuasive, and motivated

• Persistent: not every customer is going to be a sale. Being able to bounce back after rejection is crucial

• Flexible: you might have to work long hours, nights, or weekends

Salary Package:

❖ base - PHP 35,000

❖ Commission

❖ Tenure/Loyalty Bonus

❖ Incentives

❖ HMO from Day 1

❖ Referral Finder Bonus

Work Setup:

On-site; Mondays to Thursdays, 6:00am – 4:00pm