Shared Services Support Officer/ Sales & Marketing

QUALIFICATIONS:

Graduate of BS Marketing or any related courseAt least one year experience or related work experience, fresh graduates are also being consideredKnowledge in E-Commerce, Digital Marketing and Admin FunctionsGood in oral and written communication, customer-centric, team oriented and with attention to details

JOB DEscriptION:

document customer trouble reports and escalate to established standard operating proceduresWeekly report & updates on encountered concerns in relation to customer journey experience (e.g. tech issues, service issues, etc.).Assist agent's/broker's prepaid orders and analyze and report the e-commerce customer journeyAttends to non-sales related inquiries/concerns (e.g. activation, tech issues, etc.) of clients from PhilCare Social Media accounts (e.g. FB Messenger and comments on site and Wais Care, IG DM and linkedin PM) as filtered and endorsed by the SocMedia OfficerOfficial Receipt (OR) Input to Sales Reportand assist in the renewal telemarketing processAssist the Sales team in the preparation of deliverables for pre-sales, sales and after sales activities and campaigns (e.g. liaise with internal units, etc.)Assist in appointment setting, in cooperation with the Direct Sales TeamPerforms other tasks and projects that may be assigned from time to time.

Maestro Holdings Inc. is a part of the expanding Tanco Group of companies. Previously known as STI Investments, Inc., Maestro operates as the umbrella company that encompasses PhilCare, PhilLife, PhilPlans, and its sister company, PhilsFirst, to bring with them glorious history of providing unsurpassed financial services to Filipinos. Under the tested hands of the Maestro, the individual forte of these companies now work in synchrony. The four companies combined are set to create bold and trailblazing line of products designed to help Filipinos live their lives with ease.PhilhealthCare, Inc. (PhilCare) is a pioneer among health maintenance organizations (HMO) in the Philippines. PhilCare continues to lead the industry by advancing the concept of holistic health and wellness among Filipinos through PhilCare360 and technology-enabled customer experience. With PhilCare’s excellent care and wellness offerings, we are the preferred health partner of more than 300,000 members and more than 1,300 corporate clients.PhilPlans First, Inc. (PhilPlans) is one of the leading financial solutions companies in the Philippines providing innovative pension, education, and memorial programs that build financial preparedness for the future. Registered with the Securities and Exchange Commission (SEC) on April 19, 1989, PhilPlans was launched on October 12, 1989. With this new leadership, PhilPlans has renewed its commitment to help hard-working Filipinos prepare for their future financial needs. It continues to be a formidable player in the industry with its comprehensive product suite, management expertise and sound financial practices.PhilLife Financial’s expansion continues to grow far and wide as it now belongs to the respected Tanco Group of companies, whose companies continue to shape the lives of millions of Filipinos. Its new vision takes full stock of the brand of confidence its clients bestowed upon the company: to be the premier and trusted partner of Filipinos for their financial needs.