Customer Service Representative
| 行业 | Accounting / Finance | 职位 | Audit & Taxation |
|---|---|---|---|
| 招聘部门 | 招聘人数 | 若干 | |
| 工作地区 | Region VII (Central Visayas)City of Cebu | 工作性质 | Full Time |
| 性别要求 | Male | 婚姻要求 | No marital status restrictions |
| 学历要求 | College Diploma | 工作经验 | 不限 |
| 年龄要求 | 18岁以上 | 待遇水平 | 面议 |
| 更新日期 | 2022-09-25 | 有效期至 | Valid for a long time |
职位描述
Community Brands is a software company that helps organizations achieve social good. Through our technology, we assist more than 100,000 associations, nonprofits, K-12 schools, faith-based organizations, and partners grow stronger and achieve their missions. Like our clients, our nearly 2,200+ employees strive to improve the world in which they live, and we believe that technology plays an important role in that. We are techies and volunteers who dream big and are motivated by more than just a cool job (though that’s a great perk). The Community Brands culture is one where employees can pursue this passion as part of their profession, and we’re looking for great employees to join us!
As part of our continuous growth, we are seeking for a CUSTOMER SERVICE REPRESENTATIVE to join our power team!
DUTIES AND RESPONSIBILITIES
Excellent telephone manner and listening skills.Provide good customers service and best resolution for the customer inquiries.Always deliver professional customer service to customers, especially during any instances of emotional strain.Service all job seeker and employer products sold through our partner Career Centers.Quickly and easily navigate multiple websites and takes initiative to prioritize, manage, and complete projects.Work with the Team Lead on planning on how to meet individual and team metrics.Develop action plans with the Team Lead for escalated issues.Responds to all aspects of customer inquiries to resolve billing and account servicing issues in a responsive respectful manner.MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
• College Degree preferred or has completed 2 years in college
• Require 2 or more years of relevant work experience
• Experience working in customer service preferred
• Possesses a moderate understanding of general aspects of the job
• Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook
• Demonstrate ability to learn and understand basic office software applications
• Excellent verbal and written communication, organization and follow up skills
• Excellent relationship building skills and ability to work both individually and as a member of a team are necessary
• Ability to work effectively within a fast-paced, deadline-driven environment
• Strong problem solving and analytical skills with keen ability to deal with detailed, and sometimes ambiguous, information
Good People, Doing Good Things
Employees at Community Brands are techies and volunteers who strive to make the Company a great place to work. We dream big and are motivated to help our customers use the technology we create to improve the world around us. And we look forward to you being part of our story!
At Community Brands, a great company awaits you...
Market-Competitive CompensationGenerous Allowances and BenefitsQuarterly Performance BonusFlexible Planned Paid Time OffAnnual Leave Credit ConversionMedical InsuranceDependents' HMO CoverageDental CoverageComprehensive Life InsuranceCasual EnvironmentPurpose Driven CultureWork-life BalancePassionate about Community InvolvementEqual Opportunity EmployerWebsite: https://www.ymcareers.com/