JSAI700: WE ARE HIRING: Apply Now as a Quality Analyst | [24]7.ai Taguig

REQUIREMENTS:Bachelor degree in related field at least 2 years experience in the call center industryExperience in providing feedback to agents on areas of improvementOutstanding written and oral English communication skillsProficient in Excel and PowerPoint preferredWith 6months experience as Operations QAPrevious quality/transaction monitoring handling Financial AccountBFSI Experience preferredMust be amenable to work on shifting or graveyard shift and during holidays and weekends if neededAmenable to work on site - TaguigRESPONSIBILITIES:Complete the required number of evaluations each monthProvide coaching and feedback to agents on areas for improvementMaintain accuracy of data for feedback and reporting purposesMaintain monthly variance threshold with the clientFacilitation of calibrations with operations and clients (Remotely and/or Face to Face as required)Complete the required number of phone time / chat time set by the clientProvide reports and analysis highlighting weekly/monthly trends of the programFacilitate learning sessions with operations or support groupsAdherence to quality definitions, standards and guidelines

[24]7.ai makes it simple for consumers to connect with companies to get things done. As the pioneer in applying the power of big data and machine learning to customer acquisition, [24]7.ai has developed predictive models where customer needs are anticipated, interactions are contextual, conversations are natural, channels are unified, and engagement continuously improves and evolves.Using [24]7.ai solutions, companies achieve more effective customer acquisition at lower cost, increase their understanding of how media spending is driving revenues through marketing campaigns and leverage the billions of consumer interactions. Companies are also able to predict consumer intent and provide the best treatment to resolve inquiries in a dynamic way.This shift to an intent-driven engagement strategy results in an order of magnitude improvement in digital adoption, customer satisfaction, and revenue growth.• [24]7.ai Chat and Digital Chat Agents• [24]7.ai Personalization• [24]7.ai Predictive Search Bidding• [24]7.ai Active Share• [24]7.ai Messaging for Facebook Messenger• [24]7.ai Speech and Vivid Speech• [24]7.ai Digital AgentHeadquartered in Campbell, California, [24]7.ai has established its delivery center in the Philippines in 2006. From 700 seats to over 5000 in 2016, [24]7.ai is rapidly growing its business in the country.Offices:• [24]7 Plaza, Valero Street, Makati City*• SM Megamall, EDSA corner J. Vargas Avenue, Mandaluyong City*• Cyber Sigma, Lawton Avenue, McKinley West, Taguig City**with recruitment centerTo know more about [24]7.ai, you may log on to http://www.247.ai/