Customer Support Specialist

Work from home opportunities Candidate must have his/her own machine (we have Telecommute Program, certain amount will be reimbursed 1300-1400 every 30 days upon employment)Candidate must have a stable internet not lower than 20mbpsTHIS POSITION IS FOR NIGHT SHIFT, CANDIDATE MUST BE WILLING TO START ASAPOPEN TO CANDIDATES NATIONWIDE!CUSTOMER SUPPORT SPECIALISTJob Description:Responds, analyze and provide technical support for the software system via telephone calls, email, web assists and/or remote desktop connection to address issue reports related to Nowcom/DealerCenter products and services.Formulate trouble reports or tickets.Develop cross-team relation in the company and coordinate with various departments to troubleshoot and provide First Service Response.Assist clients with product informationCoordinate with sales staff to provide training to clients, as requestedDeliver high quality service to maintain customer relationships by helping clients with all account issuesLog detailed information from clients into a CRM system for tracking and escalation to Level II supportEnsure proper escalation of issues and handling customer requestsForward incoming phone calls to the correct department as neededReports to the Support ManagerJob Requirements:Must have a strong desire to help customers and maintain calm under pressureCandidate must possess at least a Bachelor’s degree/ Vocational Diploma in Computer Scienceor Information TechnologyExcellent English communication skills both spoken and written EnglishExcellent computer skills- proficient in Microsoft OfficeWorking experience in the related field is a plus for this position.Strong analytical and problem-solving skills with excellent attention to detail.Must be willing to work in a fast-paced environmentStrong team oriented mind setApplicants must be able to take shifting/weekend/graveyard shifts.Good work ethics, attendance and compliance in company rules and policies and job procedureMust possesses a positive attitude to and work well in a team environment10 full time positions available

DIRECT HIRING NOW!Please call 696-7632 / or text 09178078658 for appointment.The highly aggressive and growth oriented team at Nowcom works on some of the most sophisticated automotive industry software applications for its customers across the United States. The leading edge technologies utilized at Nowcom provide ample excitement and growth potential in the field of software application development and testing for employees with the ambition to continuously improve their skills.COMPANY PROFILE:Nowcom is a member of the Hankey Group of companies (http://www.hankeygroup.com), headquartered in Los Angeles, California. The Hankey Group is comprised of seven operating companies with over 2,000 employees, which are on track to reach $4 Billion USD in assets by the end of 2014. Nowcom develops software solutions for the automotive industry, offering business critical technology to retail automobile dealerships across the United States, providing innovative business solutions in support of sales, finance, credit report processing, insurance and overall dealership management. In addition, Nowcom provides infrastructure support, custom software development and reporting throughout the Hankey Group of companies. Nowcom’s business solutions are currently used by over 12,000 customers. More details of the Nowcom success story can be found at http://www.nowcom.com/.Nowcom Corporation is a technology company, developing technology solutions for the automotive and financial services verticals. Nowcom is one of seven companies within The Hankey Group ($5.5 billion in assets) , based in Los Angeles, CA. The Hankey Group enables Nowcom to produce industry-leading technology, ranging from its flagship product DealerCenter (Dealer Management System) to developing the first of its kind, fully automated finance decision engine to sites like CarHarmony.com. Nowcom has the resources and the right people to bring relevant technology solutions to life that enable our customers to scale and thrive beyond expectations.