Customer Service Representatives - 28k - 38k Salary, With or Without Exp., 50k Signing Bonus (T&C Ap

We are looking for someone with:

At least two (2) years of solid call center experience and finished at least two (2) years in college or Bachelor's Degree Graduate WITHOUT Call Center Experience.Account management/B2B/case management experienceAbility to manage and foster relationships with both internal and external partnersEmail Correspondence and client or contract management skillsAbility to fluently speak in EnglishStrong analytical and problem solving skills to comprehend, solution and act on presented customer concern or problemStrong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service)Ability to train onsite and work from home/onsite after trainingAmenability to work at night full-time, shifting schedules, Philippine holidays or weekends if neededWilling to work in UP Technohub, Quezon City OR Lapu-lapu City, CebuHYBRID Work Arrangement – amenability and readiness to work onsite and from home anytime (dependent on business needs AND/OR current external environment/situation).

On the job you will:

Have regular contact with clients, advisors and third-party administrators under block of business though inbound/outbound calls and emailsResolve or negotiate “win-win” solutions to client issues directly or by consulting with appropriate resourcesdocument and track significant client discussions or complaints; maintain current client contract records and follow-up as appropriateRecognize and devote special attention to endangered/ pampered casesEnsure all members of customer base are informed of significant issuesProvide new and ongoing client orientation and education by: set expectations, discuss working relationship, advise of new product features and ensure understanding of proper procedures to followIdentify trends and patterns of client issues and escalate to appropriate personProvide quality client administration by processing all standard financial transactions on assigned caseloadsMonitor, control and minimize outstanding suspense account itemsContribute to the work systems improvement of the department by identifying barriers and providing input to solutions.