Order Management and Customer Service Specialist

Job Summary:

Responsible for the timeliness, completeness and accuracy of all store deliveries and orders in accordance with the service level agreement (SLA). Coordinates with relevant department for Order Management Group (OMG) concerns. Manages and handles all queries and concerns from the clients.

Qualifications:

Bachelor’s degree relevant to the jobWith at least 3 years of experience related to order management and customer service. Experience gained from any food service industry will be an advantageExcellent communication and coordination skillsCan handle a teamProficient in using MS Excel application and knowledge in using ORACLE system will be an advantageFlexible; can work on a shifting schedule and weekends. Also, if needed during holidaysWilling to work in Marikina City

A trusted world-class food solution provider that cares for its people, and fosters sustainability.(A subsidiary of Eight-8-Ate Holings, under Udenna Group of Companies)About us - MASUMA Food Industry, Inc.Opened in November 16th, 2006, Masuma was originally located at Malungay St. FTI Complex with approximately 1,300 sq.m. in GFA and had with them 150 employees, MASUMA has proven its capability even back then, to serve as the backbone of the growth of Conti’s Bakeshop and Restaurant’s core operations – casual dining and food  catering services.Enabled and sustained reliable and consistent excellent quality food products as the Conti’s Bakeshop and Restaurant has became well-known to this day.MASUMA is driven by a combined professional individuals in Production Operation, Supply Chain Management, Food Research and Development,  Quality Assurance, and Engineering.Within the facility of MASUMA, houses 3 production lines specializing in the following:-Breads and Pastry Goods-Cakes-Salads, Meats and Seafood (Cooked/Uncooked frozen and/or chilled)Our Promise – Produce Quality FoodsThrough strict compliance in quality, process improvement and efficient assets management, we ensure consistent production of high-value food products and best-in-class quality.Moreover, we recruit, hire and retain quality talents as core driver of the company’s goal to become the country’s Commissary of Choice, concentrating on providing best quality service and products at most cost-efficient process.