Recovery Team Lead (Valenzuela)

The Recovery Team Lead monitors and implements Recovery Operations processes, ensures that each sub-unit is running efficiently, and monitors the KPIs of Recovery Operations Assistants.

Main Duties

Problematic ParcelUnderstand the different kinds of problematic parcels Investigate the cause of problematic parcels Give disposition regarding problematic parcels depending on the investigation result i.e. RTS - for delivery or for claimsEnsure timely solution for problematic parcels Coordinate with customer support and relay status of problematic parcelsEscalate problems to immediate supervisor whenever necessaryAdvise Recovery Operations Assistant on possible solutions for problematic parcelsMonitor the number of problematic parcels and identify root causesHelps Recovery Operations Specialist in establishing processes to minimize problematic parcelsPouchesEnsure that Recovery Operations Assistants maintain and organize pouch supply areaMonitor and escalate pouch supply levels to the Recovery Operations SpecialistAudit pouch requests of requesters and ensure correct quantity is processedTimely triggering of pouch replenishmentSupervisory and related responsibilitiesGenerates, sends and analyzes reports to other units in related to the problematic parcels and their statusesMonitors KPIs of Recovery Operations AssistantsManages the concerns of the Recovery Operations AssistantInitiates, creates, and implements process improvementsCoordinates with other units when necessaryEscalate concerns to Recovery Operations SpecialistDispute claims to commercial team if found non-NV liable

Qualifications:

Preferably with 1 year experience in logistics or any related industryCollege Graduate, no preferred courseCan work and communicate effectively with various profiles from different stakeholder groupsHigh analytical ability - critical and logical thinking and optimizationHigh proficiency with spreadsheets (Excel / Google Sheets)Ability to generate creative solutionsAssertiveQuick learnerPossesses leadership qualities