Client Services Representative

Overview:

Coordinates projects from estimation to completion, or a sub-part of the project cycle, for assigned client(s). Under the direction of the client project team and/or Management serves as a day-to-day contact on current projects for clients, internal departments, and vendors. Resolves straightforward problems using established procedures. Maintains client relationships by ensuring the delivery of high-quality services and solutions. May provide direction to other production colleagues.

Job Responsibilities:

Act as the single point of contact for the Design House, Print Production Manager and Artwork Planners, and to provide timely responses to all inquiries.Responsible for project management.Manage client accounts and maintain good rapport with clients.Effectively coordinates client-specific projects throughout the lifecycle, including estimate creation, selection of appropriate projects and sub-projects, assignment of resources, monitoring project progress, and generation of the client/project invoice.Translates client requests and requirements into detailed, and sometimes technical, instructions for project teams.Manage the quality of the product and ensure on-time delivery.Handle the preparation of documented work orders.Ensures accurate and timely invoices are generated by maintaining correct project details and supporting evidence, including change orders and rework, throughout the project lifecycle.Initiates new data item requests utilizing the Master Data Management (MDM) process and guidelines to ensure accurate client, project, and financial details are available in the system.Manage scheduling of work from client across functions.Work with cross-functional groups in support of fulfilling customers' unique requests.Attends client meetings as needed; familiar with processes, capacity, timelines, etc.Ensures high quality standards in all client deliverables.Partners with the client, Client Growth, and project teams to resolve identified project issues.May partner with Client Integration and Client Growth to ensure a smooth transition for new clients; attend pre-integration and planning meetings as needed.Continuously identify and implement improvements in process efficiency and effectiveness.

Job Requirements:

Secondary School/ Diploma/ Degree in Business Studies, Management, Communication, Supply Chain Management or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job.Proven working experience either in a project management, client services, customer services, account management and sales is preferred.Possess working experience in pre-press, printing or packaging industry with excellent communication and interpersonal skills will be added advantage.Knowledge of artwork preparation and/or colour management will be added advantage.Proficient in English language both spoken and written.Proficient in Microsoft Office.Knowledge in SAP will be added advantage.Mature, hardworking and able to work in a fast-paced environment.On-the-job training will be provided.

SGK, the world’s largest and most experienced brand imaging solutions provider, creates, develops and implements best practice-based solutions that enable brand-driven organizations to drive maximum value through their brands globally. By helping clients enhance brands visually and accelerate the development of new product innovations, SGK improves Fortune 500 companies’ ability to maximize market potential and new product revenue. SGK currently operates from locations across North America, Europe, Asia Pacific, and Australia.SGK is a familiar name in the industry, providing brand imaging solutions both in the local scene and abroad. As a multi-national company that has garnered a strong of prestigious awards throughout the years, it has not only established itself as one of the best small companies but also one of the best work places internationally. There is certainly more to this leading provider of knowledge based brand image management solutions. Having a clientele base that include various companies listed in the Fortune 500, SGK constantly proves itself to deliver successful branding services to global clients like Energizer, Nestle, Unilever Bestfoods, Heinz and General Mills; to name a few. For its outstanding contributions to the industry, they were awarded one of the Best Small Company for consecutive years (2004-2006) by Forbes. In having robust and fundamentally disciplined public outfits. SGK has time and again emerge as a company that thrives even with the fluctuations of market volatility. To add to its impressive array of wards, SGK was recently named one of the “101 Best and Brightest Companies to Work For” by the National Association of Business Resources. SGK has been recognized with the “Best Company” distinction for the tenth time in the last 6 years. This award is bestowed to companies that work with imagination and conviction to create organizational value and business results through their policies and best practices in human resources management. It is a testament to the way SGK upholds their employees as the greatest assets that contribute to their world wide success.Matthews International Malaysia Sdn. Bhd. (formerly known as Schawk Imaging Sdn. Bhd.), a subsidiary of SGK delivers premedia, production artwork, adaptive design, 3D packaging design, continuous colour correction (CT development), pre-press (colour separation), technical drawings, print producton technical services and project management. We work together with global corporate brands and the world’s finest packaging printers to deliver superior quality. The company is well organized with a single point of control on centralized data management control. SGK, it's where you will find quality formula for an outstanding and inspiring career in the industry.