Attractive Pay + up to 20k Signing Bonus - Customer Service Executive (Cebu City)

about us

igloocompany creates award-winning keyless access solutions for smarter living and smarter cities. We are the parent brand of igloohome and iglooworks.

Our consumer brand igloohome, uses unique technology - algoPIN™- to enable highly secure access methods, facilitating remote operations without the need for WiFi connectivity. igloohome smart locks and key boxes are sold in over 50 countries today.

iglooworks is an enterprise-focused line offering a suite of smart access solutions for remote monitoring and management of access for infrastructure providers, facilities managers, smart city developers, and more. Combining award-winning hardware and enterprise-grade software, iglooworks aims to streamline the access management process for industries worldwide.

Job purpose

A customer service executive will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities

Manage incoming calls, emails or chat depending the LOB igloohome assignsHandle customer complaints, provide accurate, valid and complete resolution within the time limits; follow up to ensure resolution;Build sustainable relationships and trust with customer accounts through open and interactive communication;Take the extra mile to provide customer satisfactionKeep records of customer interactions, process customer accounts and file documents on igloohome-approved platforms;Follow communication procedures, guidelines and policies;

Requirements

Strong communication skillsStrong command in written and spoken EnglishFamiliarity with CRM systems and practicesCustomer orientation and ability to adapt/respond to different types of charactersAbility to multi-task, prioritize, and manage time effectivelyFlexibility with a full-time schedule, including shift assignments on weekends/evenings;At least 3 years experience in customer services, such as calls, ticket, and chat handlingRecent 1 or more years of relevant experience with BPOPolytechnic/ITE/2 years in college          

What we can offer you

Up to 20k PHP Signing bonus for new hiresChallenging work in a fun and collaborative environmentMulticultural teams representedCorporate insurance allowanceFlexible working arrangements and casual work setting