Operations Associate

Responsible for the day-to-day operations of the coworking facility including welcoming of guests, cashiering, inventory management, and maintaining the cleanliness and orderliness of the facility. Schedule is shifting.

Duties and Responsibilities:

·       Welcome and entertain guests;

·       Facilitate booking of guests by logging them in and out in the property management system;

·       Perform cashiering functions, i.e. payment acceptance, OR issuance, and collection settlement;

·       Conduct property tour if and when requested by guests;

·       Maintain cleanliness and orderliness of the property;

·       Maintain, protect, and safeguard company assets;

·       Establish a flourishing and vibrant shared workspace by concentrating on excellent customer service;

·       Ensure that the company brand standards are met or exceeded on an ongoing basis, ensuring a coworking experience at the same level with leading coworking brands in terms of cleanliness, operations, guest experience, and financial management;

·       Promote a climate of teamwork and enthusiasm;

·       Comply with company’s established policies and procedures;

·       Resolve issues regarding coworking services, amenities, and policies, including customer complaints and queries;

·       Help facilitate community programs that trigger member engagement and retention;

·       Other responsibilities typically required for a Hotel Front Desk Associate.