Reporting Officer (BPO-ILOILO)

2022-09-25 菲律宾89
行业Services职位Customer Service
招聘部门招聘人数若干
工作地区ilo - iloIloilo City工作性质Full Time
性别要求Male婚姻要求No marital status restrictions
学历要求 College Diploma 工作经验不限
年龄要求18岁以上待遇水平面议
更新日期2022-09-25有效期至Valid for a long time
职位申请

职位描述

Description

Work with the Operations team to establish reporting requirements

•  Work with ROC to validate forecasting and scheduling assumptions

•  Ranking of agents

•  Provide all regular and Adhoc reporting to Operations teams

Requirements

•  Candidates must have at least one year of work experience in a call center environment.

•  Candidates must have strong organizational, communication, and analytical skills

•  Candidates must be highly proficient in MS Excel

•  Candidates must have work experience in Business Objects, ACD Switch Reporting, Blue Pumpkin, and email systems

•  Ability to collect and assess data

•  Ability to present complex information to various levels of the organization

•  Ability to create and maintain large and complex spreadsheets

•  Must be amenable to work in shifting schedules, weekends, and holidays

•  Must be skilled with Visual Basics or Macro

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