Client Experience Representative (On-site, Davao City)

Due to the continued expansion of our business, we are seeking a full-time Client Experience Representative to join our winning team. If you are seeking an opportunity to develop and create cutting-edge solutions for our products and services, while being part of something extraordinary, then please apply!

The ideal candidate will be a knowledgeable and enthusiastic home health, home care, or hospice professional who enjoys making a positive impact on patients' lives across the world.

Job Responsibilities

· Provide consultative support and solutions for all Cavista clients.

· Answer questions via phone and support ticketing center.

· Resolve problems and offer general assistance for the day-to-day operations of our various products.

· Partner effectively to provide quality support, while always upholding company values.

· Respond rapidly and provide prompt support to client concerns.

· Escalate unresolved matters and maintain ownership through to a timely resolution.

· Receive ongoing training to maintain knowledge and relevancy within the industry and company products/services.

· Communicate with clients and research to diagnose inquiries.

· Manage database records and provide status reports on reported issues – all done with speed and professionalism.