Customer Relations Officer

Job ObjectivesIt steers activities relating to marketing, accounts management, and customer relations & services and to drive business growth and continuously expand market shares. The role typically must combine technical and commercial knowledge in the power industry with strong marketing, customer engagement, and developmental skills. It shall cover the wholesale, retail, WESM proceeds, and capacity/reserve markets including generator-generator contracting in the future, and other market trends (electricity derivatives).Key Results Areas (KRAs) Accounts Management (new and existing)Contracts MonitoringCustomer relations and servicesMarketing of products/servicesPortfolio Management (for Bulk contracts and RCOA Sales)Technical provisionsAfter-contract execution servicesKey QualificationsUniversity degree /graduate of Business Management, Engineering, Economics, Communication, Finance, or related fields.Minimum 3 years of work experience, preferably within the power industry particularly in Customer Relations.Basic understanding of energy regulation and electricity pricingBasic understanding of power industry structure and dynamicsPossesses a high degree of independence, initiative, and decisiveness, with strong self-motivation.Good attention to contractual detailsExcellent written and oral communication skillsProficient in MS OfficeMust be willing to travelWilling to be assigned in Ortigas, Pasig City