Customer Success Associate
| 行业 | Services | 职位 | Customer Service |
|---|---|---|---|
| 招聘部门 | 招聘人数 | 若干 | |
| 工作地区 | Metro Manila (NCR)Makati | 工作性质 | Full Time |
| 性别要求 | Male | 婚姻要求 | No marital status restrictions |
| 学历要求 | Open to all levels | 工作经验 | 不限 |
| 年龄要求 | 18岁以上 | 待遇水平 | 15000-25000PHP/月 |
| 更新日期 | 2022-09-25 | 有效期至 | Valid for a long time |
职位描述
We’re looking for Customer Success specialists.
You’ll provide 1st line support to Locads customers, using our ticketing system.You handle high volumes of incoming inquiries from clients (chats and emails) within SLAs.You'll take ownership of client issues aiming to resolve within one touch. You'll escalate unresolved tickets to the appropriate internal teams.You'll identify and escalate trends in contact types to the internal operational and tech teams.Collect and provide client feedback to the customerYour background
Experience within customer or technical support, ideally in a business to business setting.Ability to problem solve, think quick and provide customers with an excellent service.Experience with ticketing systems.Excellent written and spoken communication.