SME -PHL Work from Home - NCR

2022-09-25 菲律宾138
行业Services职位Customer Service
招聘部门招聘人数若干
工作地区All Cities工作性质Full Time
性别要求Male婚姻要求No marital status restrictions
学历要求Junior High School 工作经验不限
年龄要求18岁以上待遇水平30000-40000PHP/月
更新日期2022-09-25有效期至Valid for a long time
职位申请

职位描述

The SME is the primary resource for claims processors in need of support. They must be able understand best practices in claims processing and then articulate those practices clearly and concisely to the processors they support. In some circumstances the SME may be responsible for coaching, uptraining, and assisting with training.

Essential Functions/Core Responsibilities 

•Provide floor support, learning sessions, coaching & feedback to agents (Subject Matter Expert).

•Assists in driving metrics of the team

•Monitor closure of service levels regularly.

•Ensure prompt escalations to Team Captain.

•Supervise team in the absence of the Team Captain.

•Monitor performance and quality scores of team.

•Take production calls as well as escalated calls

Candidate Profile 

High School Graduate with 1-2 years of experience in SME or related.Willing to work on a shifting scheduleAmenable to work on this locations: NCR,Calabarzon or Central LuzonSkilled in multi-tasking; including the ability to be flexible and adapt to changes quicklyGood communication skills
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公司介绍

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Concentrix is a multi-awarded CX (Customer Experience) Solutions Company that prides itself on being FANATICAL towards its clients and staff. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations with the help of our exemplary pool of talented individuals. First established in the Philippines in 2007, Concentrix has since grown to become the LARGEST private employer in the country with the biggest footprint of about 100,000 employees. Known as ICT Philippines’ Best Company and Employer of the Year, we create exceptional customer engagement, accelerate digital transformation, and deliver actionable CX insights. We are committed to going the extra mile in caring for YOU. With a culture that celebrates innovation and unparalleled support for each one's individuality, our staff is immersed in an environment that's conducive for their exceptional performance and growth. We are Different by Design. Apply now and #JoinCNXC