URGENT: Customer Relationship Executive (IT Industry)

Skills and Knowledge:

• At least 2 to 3 year(s) of working experience in the related field is required for this position.

• Previous experience in SAP or similar ERP

• Prefer candidate from IT industry

• Ability to build solid, effective and professional working relationships with internal and external contacts

• Must be able to operate independently and under pressure in a fast-paced environment

• Possess initiative and a sense of urgency

• Have the ability to problem solve and think outside the box

• Writes and speaks clearly. Develops well organised emails, memos, letters and proposals using appropriate vocabulary, and creating the right tone.

• Excellent administrative skills with attention to detail, proactive follow-up and efficient time management

• Ability to use Office programs such as Outlook, MS Excel, MS Word.

• Previous experience with SAP would be highly regarded.

DUTIES & RESPONSIBILITIES:

• To maintain exceptional customer service, and consistently strive to exceed customer expectations.

• First point of contact for all customer enquiries

• The day-to-day achievement of both individual and team MBO’s

• Proactively manage all Order Management related challenges to ensure prompt delivery of our clients’ purchases

• To monitor & manage customer enquiries in line with the set SLA’s

• Completion of required Post Sales Register

• Market the successes within Westcon-Comstor

• Monitor, manage and provide quality feedback on customer activity

• Attend internal and external Westcon product training

• Seek continuous process improvements, ensuring highest quality delivery of services

• Ensure punctuality to all internal and external meetings.

• Act as an educator for our customers – show them tools and how to self-serve, and how to interact better with us to ensure smooth processing of orders

• Other duties as requested

Candidates who are willing to start ASAP is a PLUS