Subject Matter Expert (Sales) - Clark

You are joining Sutherland Global Services, a global business transformation company offering an integrated set of back-office and customer service support services. One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 locations across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel. As a Trainer, you will deliver and evaluate soft & technical skills training on all aspects of client training.

Job Description

Responsibilities

Be the expert: Assist, support, and coach sales personnel in performing daily sales activitiesSales Coaches are expected to carry deep knowledge about McAfee’s Products, Features, and ProcessesIdentifying individual and team training needs. Create, develop, and implement sales strategiesDevelop educational material, including presentations, sales scripts, and case studies if neededevaluate employees’ performance after each training | Follow through with trainingSales Bootcamp: Handle and monitor the performance of BQ agents identify areas of improvement, provide coaching, feedback, accountability talks, and conduct listening sessionsDevelop a relationship with the sales team that makes it easy to communicate their ideas and issues they are facing.Conduct huddles and upskilling sessionsInvolvement in SD validation for filtering future sales associatesAnalyze trends and provide insights to the sales manager about observations from audits and coachingPartner with Training in certifications required for upcoming trainingsQualifications

Requirement:

Minimum of two years experience in a sales program [BPO]SME position for at least one year with an extensive background in sales and involved in providing feedback/coachingBasic knowledge in MS Office

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences for over 30 years.Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world. To learn more, please visit us at www.sutherlandglobal.com.