Service Technician

Answering telephone inquiries and assisting clients.Installing and testing products, equipment, and machinery and providing instructions to customers on the proper usage of their product.Using diagnostic tools to identify issues and evaluating the available information.Fixing defective or broken products or ordering the necessary parts to replace faulty or worn-out parts.Provide service and customer support during field visits or dispatchesManage all on site installation, repair, maintenance and test tasksDiagnose errors or technical problems and determine proper solutionsProduce timely and detailed service reportsdocument processesOperate vehicle in a safely manner and use field automation systemsFollow all company’s filed procedures and protocolsCooperate with technical team and share information across the organisationComprehend customer requirements and make appropriate recommendations/briefings

We are a leading provider of quality laboratory products and laboratory services in the Philippines. We serve the food, industrial, government, life science, educational and pharmaceutical markets as a nationwide distributor of scientific equipment, chemicals and supplies. Yana is operating both in Manila (Luzon) and in Cebu (Visayas and Mindanao). We have a team of dedicated and professional sales, service, support and management team who will always be behind you every step of the way; helping you with the challenges you face with your laboratory equipments and application. Currently, we have over 70 employees serving YOU, around 1000 active buying companies, and over 100 dealers use YANA as their one-stop shop. Here in YANA we make it a point to provide the best quality service supported by our facilities.