Customer Service Representative

Job Descriptions

As Customer Service Representative, your main responsibility is to handle and coordinate shipment of our client whether in the field of sea, air, or truck and answer general inquiries timely and proficiently. Details of your responsibilities are as follows:

Monitor incoming and outgoing shipment with the Shipping LinesBook trucking/domestic shipment via AIR and sending sailing schedule to AEMonitor truck drivers and helpers during the delivery of cargoesEncode bill of lading via NetSuite SystemSchedule pull out of shipment via NetSuite SystemCoordinate with Operation Department in case of client’s truck requestAnswer client email or phone calls about the status of his/her shipment/cargoesAssist AE’s for client’s requirements and accreditation

Job Qualifications

Must possess at least a Bachelor’s/ College Degree in Accounting or Businessrelated courseAt least 1- year experience in Customer Service or equivalentGood communication skills both oral and writtenAble to handle customer complaints with patience and professionalismKnowledge in any ERP System is a plus

Benefits:

Health insuranceLife insurance

Schedule:

8 hour shift

Supplemental Pay:

13th month salary

Education:

Bachelor's (Preferred)

Experience:

Customer Service Representative: 1 year (Preferred)

Language:

English (Preferred)

Work Remotely:

No-

Explorer Freight Corporation was incorporated in 1990 from a single proprietor under the trade name JHK FORWARDERS and CUSTOM BROKERAGE. It is a 100% Filipino owned corporation established since 1986, and an accredited member of various associations in the trucking, brokerage and forwarding industry. The company is one of the preferred logistics providers in the country owing to its reputable track record, fleet of trucks and equipment, trained and highly experienced personnel. Explorer Freight is a one-stop shop for all logistics needs and offers the following services: Domestic Forwarding                           International Door to Door Forwarding Customs Brokerage  Trucking Warehousing, 3PL and Cross Docking Services Project Cargo and Rigging Services The company is also registered with the Securities and Exchange Commission, Bureau of Customs, Philippine Economic Zone Authority, and Civil Aeronautics Board, Philippine Shippers' Bureau of the Department of Trade and Industry and International Air Transport Association (IATA). It has been accepted as a bonafide member of various associations in the trucking, brokerage and forwarding industry. MISSION / VISION: Explorer Freight aim to be the leader in customer satisfaction in the multi-service logistics industry and provide cost effecient and effective transport services to our loyal and valued customers.