Customer Care Specialist
| 行业 | Healthcare | 职位 | Practitioner / Medical Asst |
|---|---|---|---|
| 招聘部门 | 招聘人数 | 若干 | |
| 工作地区 | CebuCebu City | 工作性质 | Full Time |
| 性别要求 | Male | 婚姻要求 | No marital status restrictions |
| 学历要求 | Open to all levels | 工作经验 | 不限 |
| 年龄要求 | 18岁以上 | 待遇水平 | 面议 |
| 更新日期 | 2022-09-26 | 有效期至 | Valid for a long time |
职位描述
Key Responsibilities
Manages difficult customer situations in a cool, calm, composed, and professional manner.
Escalates valid issues to the appropriate channels with urgency, keeping self in a calm and composed state.
Develops customer relationship by providing the Best in World service.
Achieves productivity related targets, quality targets, sales targets, including sales and revenue objectives, average handling time, log in time, available time, schedule adherence, service request closures and quality measures.
Qualifications
Must have at least 1 year of Customer Service & Technical Support experience
Must have upselling & cross-selling experience
Preferably have knowledge in internet, social media and/or small business
Must have a strong desire to learn the internet and web-based technologies
Must have the ability to work well as part of a team – exhibits objectivity and is open-minded towards the ideas and views of others
Must be professional, enthusiastic, and customer service oriented
Must be amenable to work permanent night shift
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