Ticketing, Reservation and Customer Service Specialist (CEBU base)

2022-09-26 菲律宾135
行业Services职位Customer Service
招聘部门招聘人数若干
工作地区All Cities工作性质Full Time
性别要求Male婚姻要求No marital status restrictions
学历要求 College Diploma 工作经验不限
年龄要求18岁以上待遇水平面议
更新日期2022-09-26有效期至Valid for a long time
职位申请

职位描述

STARLUX Airlines is searching for Ticketing, Reservation and Customer Service Specialists to join our team in CEBU. Check out the responsibilities and qualifications below to see if this position is something for you!

Responsibilities

1. Work closely with Sales Team, Marketing Team and Airport Office to generate outstanding customer service.

2. Handle passenger reservation, ticketing and related tasks.

3. Ensure safekeeping, control and proper usage of accountable documents.

4. Ensure urgent cases are handled timely.

5. Submit weekly station reports, including ad-hoc waivers and STPC summaries.

6. Perform other tasks as assigned by the supervisor.

Qualifications

1. Ability to work under pressure and meet strict deadlines in a busy and evolving environment, whilst delivering professional support services.

2. Communication and interpersonal effectiveness.

3. Problem-solving skills to overcome organizational challenges on people policies, issues and conflicts.

4. Proficiency in Microsoft Office.

Preferred

1. Demonstrate skills and knowledge in GDS systems, such as Amadeus.

2. Has excellent customer service and communication skills, both verbal and written.

3. Is detail-oriented, organized, resourceful and strives for perfection.

4. Is self-motivated and capable of motivating others.

Education

Bachelor’s degree or equivalent experience.

Work Experience

2-3 years experience in the travel industry, focusing on customer service or reservation and ticketing.

Language Requirements

1. Proficiency in English

2. Conversational in Mandarin is a plus

Licenses and Certification

None.

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Airplanes are not just a means of transportation, but rather the core element of a pleasurable travel experience. From the moment you step into the cabin, pleasant surprises and familiar comfort await you. Luxury — not defined by exclusivity, but rather the fulfillment of every need, desire, and dream. Every detail on every flight is designed to create a memorable moment to be cherished for a lifetime. We invite you to come and experience a premium level of service based on superior safety, comfort and convenience. Logo Design Soaring through the heavenly skies, the eye is directed towards a majestic symbol on the plane's tail. -- Polaris Shining bright in the upper right corner, also known as the North Star, is the everlasting beacon of human exploration and travel. It is also symbol of founder K.W Chang's spirit and love for aviation. Wings Making up the main body of the logo are two dynamic shapes representing the soul and heart of flight. Slightly offset, the upper one is ahead of the other to create a sense of flow and endless power by injecting hope and vitality into motion.