Get 33K Sign-On Bonus! Seasonal Human Capital Service Advisor - Muntinlupa City, NCR
| 行业 | Services | 职位 | Customer Service |
|---|---|---|---|
| 招聘部门 | 招聘人数 | 若干 | |
| 工作地区 | Metro Manila (NCR)Muntinlupa | 工作性质 | Full Time |
| 性别要求 | Male | 婚姻要求 | No marital status restrictions |
| 学历要求 | College Diploma | 工作经验 | 不限 |
| 年龄要求 | 18岁以上 | 待遇水平 | 面议 |
| 更新日期 | 2022-09-26 | 有效期至 | Valid for a long time |
职位描述
Position Description
This position provides superior customer service to US based employees through quickly and accurately responding to questions received via phone, chat or web.
Additionally, this role provides support to employees with benefit, payroll and human capital related questions and inquiries, as well as, educates employees on the company’s self-service tools, resources and information.
Responsibilities:
Respond to employee questions and inquiries received via phone, chat and web.Identify and assess employee needs and take the appropriate action to respond.Probe for information to determine the best course of action needed to accurately and effectively respond to the employee’s question.document calls and code as appropriate for reporting purposes.Properly identify and escalate complex issues to Tier 2 partners.Respond to callers in a polite and courteous manner, projecting patience, empathy and compassion.Provide consultation to employees on where they can obtain the information on their own in the future.Diffuse upset callers through demonstrating compassion, understanding and sound judgment.Solve problems through troubleshooting and critical thinking.Recommend process improvements to drive efficiencies, knowledge and consistencies in our procedures.Complete special projects and assignments as required.Qualifications:
College Graduate or College level.Proficient with MS Office (Word, Excel, PowerPoint, Professional email) requiredPrevious HR experience preferredExperience in US HR Operations (Tier 1/ Tier 2) is an advantage but not required.Organized with strong attention to detail.Ability to multi-task and demonstrate strong follow-up.Must be able to work night shiftCompetencies:
CommunicationCritical ThinkingProblem SolvingConsistencyCustomer ServiceFlexibilityPrioritization公司介绍
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